NOC Engineer IV-Telecom Network Operations

6 days ago

Frisco, United States NextGen | GTA: A Kelly Telecom Company Full time

NOC Engineer IV – Telecom Network Operations

Frisco, TX or Overland Park, KS


We are seeking an experienced NOC Engineer IV to join the IP Support and Security team. This role can be based in either Frisco, TX or Overland Park, KS, with a flexible shift schedule. Initial working hours will be Monday to Friday, 9 am to 5 pm for the first two weeks, followed by a rotating shift every few months, as we operate a 24/7 network operations center.

Night shifts may be required, and this position is intended for candidates eligible for full-time conversion, without visa sponsorship.


On-site interviews are required.


Role Overview:

  • This position serves as a subject matter expert in complex telecommunications networks, particularly with client processes.
  • The candidate must have advanced skills in remote network surveillance and troubleshooting network outages.
  • Responsibilities include fault isolation, network testing, and troubleshooting interface problems with transport vendors.
  • The role may involve working across multiple elements of the network, such as the backbone network, Cisco routers, BGP, OSPF, MPLS, Checkpoint firewalls, and A10 load balancers.
  • This position also includes mentoring and training junior technicians, guiding them through fault identification, isolation, and resolution, as well as system upgrades and verifying system operations.


Key Responsibilities:

  • Perform remote surveillance and tier 1 maintenance on network nodes within the assigned area of responsibility.
  • Provide technical support to other technicians and engineers.
  • Perform fault isolation tests for transport issues and monitor network alarms.
  • Create and respond to work orders and trouble tickets, taking action on restoration or dispatching the appropriate technician.
  • Escalate trouble tickets with third-party vendors (transport, power, telco companies) and second-tier internal teams as necessary.
  • Support during large-scale outages and disaster recovery efforts.
  • Participate in training to stay updated on new systems, products, and network technologies.
  • Collaborate with senior-level technicians to gain deeper knowledge of complex troubleshooting and repair functions.
  • Identify and recommend process improvements to management.


Minimum Requirements:

  • 9+ years of experience in a technical role.
  • Intermediate knowledge of TCP/IP concepts, common router user interfaces, and command structure.
  • Understanding of data/traffic flow between endpoints.
  • Familiarity with network topology for enterprise or service provider networks.
  • Basic understanding of higher-level traffic flows like HTTP and VoIP.
  • Proficiency with Microsoft Office applications (Word, Excel, Outlook).
  • Strong communication skills.
  • Willingness to work in a 24x7x365 environment, including participation in shift rotation.


Desired Qualifications:

  • CCNA or CCNP certifications are highly preferred.
  • CISSP or security certifications (e.g., Checkpoint, A10) are a plus.
  • Hands-on experience with routers and switches (Cisco preferred).
  • Experience with firewalls (Checkpoint preferred).
  • Familiarity with LTM/GTM and load balancers (A10 preferred).
  • Basic scripting knowledge (e.g., Bash, Python).
  • Basic competency with Linux/Unix servers.
  • Education:
  • Bachelor’s or Associate's degree may be considered in lieu of the experience requirement, with relevant work experience.

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