Regional Executive Director

7 hours ago

New York, United States Boden US Full time

The opportunity – Regional Executive Director


As a Senior Member of our client’s team, the Regional Executive Director will drive the business model to secure long-term client relationships, achieve commercial goals, and uphold service quality. To foster exceptional engagement and a “one team”, “can do” culture, the Regional Executive Director will cultivate high-performing teams. They will influence, collaborate, and communicate effectively through the client’s dedicated supply chain and Centre of Excellence teams to develop best-in-class solutions for their clients.


Key Responsibilities:

The Regional Executive Director will be accountable for building the capability and capacity across North America to ensure:

  • Customer satisfaction, retention, and strong relationship management
  • Regional growth with new customers and organic expansion with current clients
  • Legal compliance and robust business performance
  • Development and leadership of high-performing teams
  • Strong commercial performance
  • Effective risk management and administrative oversight
  • Active community engagement and serving as a senior representative for the client


Key Activities:

  • Oversee a team of Account Directors, fostering long-term client relationships and achieving commercial objectives while delivering excellence in FM and workplace services.
  • Build strategic relationships with new clients, positioning the client for new project tenders, focusing on markets in New York, Atlanta, and Houston.
  • Drive revenue and profit growth to align with the company’s ambitious expansion goals.
  • Plan and coordinate business strategies to penetrate new markets.
  • Exhibit a responsive, professional, and strategic approach to managing remote teams and regionally distributed clients, promoting enhanced service delivery and identifying client opportunities.
  • Enforce robust governance structures and ensure compliance with company-wide organizational priorities.
  • Monitor and report on regional operational performance.
  • Present a comprehensive view of change impacts and interventions, including managing significant change projects such as new client contract mobilizations.
  • Lead cross-functional projects and initiatives that contribute to growth and value within the existing client portfolio as well as securing new business.
  • Ensure exceptional P&L commercial performance and optimize variable expenditures and net contributions.
  • Maintain and strengthen customer relationships for long-term success.
  • Safeguard the safe and effective delivery of workplace services and FM operations across multiple regional sites.
  • Lead relationship management across a portfolio of clients and key stakeholders.
  • Elevate opportunities that reinforce the client’s reputation for delivering outstanding FM experiences and comprehensive building management solutions.
  • Leverage your professional network to enhance business growth.
  • Continuously develop and innovate service offerings.
  • Achieve business KPIs set on an annual basis.


Qualifications / Key Skills:

  • Extensive experience in FM and workplace services
  • Degree-level education, ideally in Business or Engineering
  • Well-established network within the FM industry
  • Experience in working across international markets
  • Strong persuasive and influential capabilities across a broad range of stakeholders
  • Proven ability to innovate and successfully implement change projects
  • Effective communication and presentation skills to drive results
  • Demonstrated entrepreneurial spirit and commercial insight

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