Chief Revenue Officer

7 days ago

Los Angeles, United States Kraken Los Angeles Full time

The Chief Revenue Officer (CRO) is the leader within the company who is directly responsible for driving revenue growth and ensuring that the company's revenue opportunities in existing and potential markets are fully capitalized on.The CRO is required to develop and implement integrated cross-departmental strategies and coordinate the efforts of sales, marketing, product development, and other departments, enabling the company to maintain its growth momentum in a highly competitive marketplace.


Key Duties and Responsibilities

Revenue Growth Strategy:


Develops and executes the company's overall revenue growth strategy, ensuring that sales, marketing, customer success and other departments work collaboratively to drive revenue goals.

Analyze market trends, competitor profiles, and customer needs to identify new growth opportunities and convert those opportunities into revenue.

Sales Management:


Lead and monitor the performance of the sales team to ensure sales goals are met.

Set sales strategies and targets, optimize sales processes and ensure maximum productivity and efficiency of the sales team.

Monitor sales pipeline and forecast revenue to ensure sustainability of revenue growth.

Marketing and Brand Development:


Collaborate with the marketing team to develop marketing strategies to support the achievement of revenue targets.

Oversee marketing activities to ensure brands are positioned in the marketplace in line with the company's revenue growth plans and drive market penetration.

Customer Success & Customer Experience Management:


Ensure that the Customer Success team delivers an exceptional customer experience that drives retention, renewals and extended sales.

Drive customer satisfaction and customer lifecycle value through customer success programs and feedback mechanisms.

Product Development and Innovation:


Work closely with the product development team to ensure that products are aligned with market needs and are able to drive revenue growth.

Optimize product features and develop pricing strategies to improve product competitiveness through market feedback and data analysis.

Cross-departmental Collaboration:


Work with other senior executives (e.g., CEO, CFO, CTO, etc.) to align strategic goals and revenue growth plans across the company.

Drive seamless collaboration across sales, marketing, product development and customer service to ensure the company's resources are optimally allocated.

Financial and Budgetary Management:


Participate in the company's financial planning and budget management to ensure that the activities of each department are aligned with the company's revenue goals.

Develops revenue forecasts and financial reports to update the Board of Directors and shareholders on the progress of revenue growth.

Data Analytics & Performance Management:


Use data analytics tools to monitor various Key Performance Indicators (KPIs) and evaluate the performance of the Sales, Marketing and Customer Success teams.

Optimize business processes through data-driven decision making to ensure the company is able to achieve sustained revenue growth.

Strategic Partnerships and Business Development:


Identify and drive strategic partnership opportunities with potential partners to expand the company's revenue streams through partnerships and alliances.

Responsible for the company's new market entry and new customer development to ensure the company's revenue diversification across different markets.

Appointment Qualifications

Educational Background:


Bachelor's Degree in Business Management, Marketing, Economics, or related field, MBA or Master's Degree in related field preferred.

Work Experience:


Minimum of 10-15 years of experience in a related field, specifically at a senior management level in sales, marketing, or customer success.

Strong revenue growth, business development, and cross-functional leadership experience in a CRO or similar role in a similarly sized company preferred.

Skills and Abilities:


Excellent strategic thinking skills with the ability to translate market trends and customer needs into clear revenue growth strategies.

Excellent sales and marketing management skills and familiarity with modern sales tools and technologies (e.g. CRM, sales automation tools, etc.).

Strong leadership and team management skills with the ability to motivate and coach cross-functional teams to drive the company towards growth targets.

Data-driven decision-making skills with the ability to optimize revenue growth strategies through data analytics.

Personality Traits:


Highly results-oriented with the ability to work under pressure and achieve performance goals in a complex business environment.

Entrepreneurial and innovative thinker with the ability to drive new opportunities in a competitive market.

Excellent communication and negotiation skills with the ability to work effectively with internal teams as well as external customers and partners.

Other Requirements:


Familiar with market trends, customer behavior and competitor strategies in the company's industry and able to adapt to market changes quickly.

Internationalization experience and global market sales experience is preferred.

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