Infrastructure Operations Analyst

2 months ago

Baltimore, United States ektello Full time

Infrastructure Operations Analyst - AV Team


**CONTRACT** Onsite out of Downtown Baltimore, MD**


The primary role of the Infrastructure Operations Analyst within the AV/Multimedia Team is to assist users with their AV needs and to ensure that the AV technology is working properly at all times. This includes but is not limited to testing and setting up calls, making or coordinating repairs of systems, training users on the use of the technology, working with other entities within the organization and providing feedback to Design Engineers regarding system performance and possible changes based on observations of space utilization. Responsible for service delivery across all technology domains and all consumers, including execution of all backup, recovery, disaster recovery, and related capabilities.


In addition, this role will:

• Take immediate actions to resolve technology service disruptions when they occur

• Evaluate and act on the production readiness for technology solution implementations and application deployments

• Analyze performance trends and crafts action plans to address potential impacts prior to impacts occurring

• Mentor more junior members of the team

• Actively helps team members and makes suggestions to improve practices


Requirements

• Typically requires 2+ years of relevant experience

• High level of proficiency in maintaining good customer relationships is required

• Knowledge of Cisco, Poly and AMX systems is preferred

• Experience working with video conferencing (VTC), AV control systems and digital signal processing (DSP) systems is highly desired.

• Experience working with collaboration technologies including, but not limited to Zoom, Teams and Webex.

• Possesses strong level of knowledge in own expertise while maintaining a comprehensive understanding of a subset of the broader technology portfolio

• Ensures incidents impacting technology availability are resolved within policy standards

• Examines and collects data for trending capacity utilization

• Maintains a high proficiency in code management to ensure procedures are aligned to best practices

• Identifies performance tuning opportunities that will produce improvements to processing or capacity

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