Manager of Facility Operations

3 days ago

Oceanside, United States Frontwave Arena Full time

MANAGER OF FACILITY OPERATIONS

JOB DESCRIPTION

 

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed.


THE JOB

Frontwave Arena (FA) is seeking a highly skilled and dynamic professional to join our team as the Manager of Facility Operations. Reporting directly to the AGM, the Manager of Facility Operations is responsible for leading staff and processes for back-of-house operations to ensure Frontwave Arena always operates optimally. As Manager of Facility Operations, you will lead all activities and in-house facilities, conversions, housekeeping, and loading dock operations within the Frontwave Arena property and grounds while ensuring the venue is always event ready, supervising staff, coordinating with other departments and contractors, working with clients and event organizers, ensuring compliance with regulations, and maintaining a safe and efficient environment.

 

Responsible for the daily activities required to run, maintain, and service the facility and/or the events by performing the following duties personally or through subordinate managers/supervisors:

 

WHAT THIS ROLE WILL DO


Essential Duties and Responsibilities

·      Lead and supervise all aspects and personnel of Arena Operations including day-to-day operations, conversions, housekeeping, and compliance with Cal. OSHA, Life & Safety, and ADA regulations.

·      Coordinates the Operations activities with other departments, such Event Services, and event related contractors to assure facility readiness and smooth operation of events.

·      Responsible for coordinating event related operations including event planning, conversion of events, set up and installation of event-related equipment, and day of event execution.

·      Provides clear, concise, and timely communication of directives to other departments.

·      Ensures that the Operations Department receives pertinent information for the most effective use of the facility and staffing.

·      Investigates, analyzes, and resolves operational challenges and complaints. Conducts weekly staff meetings to discuss procedures, challenges, and policy changes.

·      Implements and updates facility rules, regulations, policies, and procedures.

·      Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.

·      Ensure compliance with expense guidelines, company policy, sports league and artist protocols and governing codes.

·      Assist in the preparation of operational plans to include the annual operating budget, event-specific budgets, capital planning, hiring & training of new staff, and operational policies and procedures for Frontwave Arena.

·      Implement effective inventory management practices to guarantee staff have the appropriate equipment and supplies required to perform their duties efficiently.

·      Manage outside vendors/contractors to ensure compliance with contracts and safety requirements.

·      Develops and implements, emergency procedures, safety, and risk management policies in compliance with all corporate and governmental regulations.

·      Acts as liaison to public utility, environmental, and energy agencies. Assists AGM in implementation of any energy saving guidelines.

·      Coordinates and oversees special projects, such as construction, remodeling, or expansion. Plans and directs outside vendor/contractor work to assure compliance with contracts and safety requirements.

·      Serves as MOD (Manager on Duty) as required.

·      Support Frontwave Arena’s sustainability program.

·      Other duties as assigned.


 Supervisory Responsibilities

·      Manages subordinate managers/supervisors in any of the following departments: Changeover/Conversion, Housekeeping, Operations, Is responsible for the overall direction, coordination, and evaluation of these units.

·        Carries out supervisory responsibilities in accordance with Frontwave Arena’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

 

WHAT THIS PERSON WILL BRING

·      Five or more years’ experience in the field of building and/or construction management, preferably in a complex and sophisticated deadline-driven environment.

·      A minimum of three (3) years progressive supervisory management experience in Building Management with direct responsibility supervising and leading staff across a wide range of operating functions in a changing environment.

·      Prior experience opening a new sports and entertainment venue preferred.

·      Excellent interpersonal skills, with an ability to interact effectively and professionally, diplomatically, and maturely with internal and external clients and peers at all levels within an organization and throughout the community, both oral and written.

·      Highly organized with excellent project coordination, project management skills, and attention to detail to meet tight deadlines and work effectively in a high-pressure environment.

·      Knowledge of and a passion for professional arena sports and live entertainment, preferred.

·      Highly responsive to emergencies in a fast paced, time sensitive environment with demonstrated confidence, decision-making, and multi-tasking abilities.

·      Excellent leadership skills with the ability to lead, give clear, concise direction and provide constructive feedback within a multi-ethnic/multi-cultural environment.

·      Proficiency in building management software, project management tools, and Microsoft Office suite.

·      Knowledge of industry regulations, safety standards, and best practices for event management and venue operations.

·      Flexibility to work evenings, weekends, and holidays as required by the demands of the event schedule.

·      Must be able to walk/stand/sit for long periods of time

·      Ability to be flexible and adjust to situations as they occur.

 

BENEFITS & PERKS

·      HEALTH: Medical, Dental and Vision benefits available

·      YOURSELF: Paid time off policy including holidays and sick time

·      WEALTH: 401(k) plan after satisfying service requirements for eligibility

 

HIRING PRACTICES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

 

FA recruitment policies are designed to place the most highly qualified people available in a timely and efficient manner. FA may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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