PC Support Technicians

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Allentown, United States firstPRO, Inc Full time

firstPRO is seeking skilled PC Support Technicians to join our customer's PC Support Team. These hands-on roles involve configuring computers for Windows 11 upgrade/replacement, deploying new computers, providing on-site technical support, and resolving technical problems. These roles are a consulting opportunity and will be onsite in the Lehigh Valley region.

Responsibilities

  • Configure computers for Windows 11 upgrade/replacement following checklists to ensure customer satisfaction and data/application accuracy.
  • Deploy new computers to end-users, reclaim old computers, and update asset management inventory data.
  • Provide on-site technical support, using a consultative approach, to end-users on hardware, software, security, and network connectivity.
  • Identify, research, and resolve technical problems.
  • Image and deploy devices.
  • Communicate information in a timely and accurate manner.
  • Maintain inventory records of hardware and peripherals.
  • Adhere to technology-defined standards and policies.

Requirements

  • 2 years of PC hardware experience (preferred within a clinical setting).
  • Attention to detail and ability to analyze and solve technical problems.
  • Intricate knowledge of mobile devices, networking, personal computers, printers, and computer terminology.
  • Knowledge of network protocols, computer hardware/software, and peripherals.
  • Experience in post-installation support.
  • Working knowledge of Windows 10 and 11 environment and basic network connectivity troubleshooting.
  • Working knowledge of printer/scanner installation, configuration, and support.
  • Working experience with break/fix.
  • Experience with disk encryption applications such as BitLocker is a plus.
  • SCCM knowledge is a plus.
  • Exceptional customer service skills.
  • Must be friendly, courteous, presentable, service-oriented, flexible, and enjoy working with all levels of staff.
  • Must be able to visit multiple business and education locations in the Lehigh Valley region.



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