PC Support Technicians
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
firstPRO is seeking skilled PC Support Technicians to join our customer's PC Support Team. These hands-on roles involve configuring computers for Windows 11 upgrade/replacement, deploying new computers, providing on-site technical support, and resolving technical problems. These roles are a consulting opportunity and will be onsite in the Lehigh Valley region.
Responsibilities
- Configure computers for Windows 11 upgrade/replacement following checklists to ensure customer satisfaction and data/application accuracy.
- Deploy new computers to end-users, reclaim old computers, and update asset management inventory data.
- Provide on-site technical support, using a consultative approach, to end-users on hardware, software, security, and network connectivity.
- Identify, research, and resolve technical problems.
- Image and deploy devices.
- Communicate information in a timely and accurate manner.
- Maintain inventory records of hardware and peripherals.
- Adhere to technology-defined standards and policies.
Requirements
- 2 years of PC hardware experience (preferred within a clinical setting).
- Attention to detail and ability to analyze and solve technical problems.
- Intricate knowledge of mobile devices, networking, personal computers, printers, and computer terminology.
- Knowledge of network protocols, computer hardware/software, and peripherals.
- Experience in post-installation support.
- Working knowledge of Windows 10 and 11 environment and basic network connectivity troubleshooting.
- Working knowledge of printer/scanner installation, configuration, and support.
- Working experience with break/fix.
- Experience with disk encryption applications such as BitLocker is a plus.
- SCCM knowledge is a plus.
- Exceptional customer service skills.
- Must be friendly, courteous, presentable, service-oriented, flexible, and enjoy working with all levels of staff.
- Must be able to visit multiple business and education locations in the Lehigh Valley region.
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