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Business Systems Analyst

3 months ago

Jacksonville, United States Motion Recruitment Full time

Business Systems Analyst - Jacksonville, FL


Large utility organization seeking a Business Systems Analyst with Field Management Systems experience for an exciting and visible project upgrading a full product suite and their user interfaces. This is a long term contract-to-hire position working onsite throughout Jacksonville, FL


This organization utilizes a product suite to manage customer outage reporting and field work management. There are also several custom applications which provide user interfaces and integrations to a number of related systems across the company. This project will upgrade both systems, the custom components and associated interfaces.


This Business Systems Analyst serves as the primary point of contact between technology services and multiple business partners. They serve as an advocate for the business partners, a subject matter expert on applications and as a creative solution provider to meet business needs.


Primary duties include:


1. Requirement Gathering: gather and document requirements from stakeholders to understand their needs, objectives, and constraints.

2. Documentation: Creating and maintaining documentation such as business requirements, functional specifications, process flows, and user manuals to ensure clear communication among stakeholders.

3. Data Analysis: Analyzing data to identify trends, patterns, and insights that can help make informed business decisions.

4. Process Analysis and Improvement: Evaluating existing business processes, identifying areas for improvement, and recommending solutions to streamline operations and increase efficiency.

5. Stakeholder Management: Building and maintaining relationships with stakeholders across different levels of the organization to ensure alignment of business objectives and requirements.

6. Solution Assessment and Validation: Assessing proposed solutions to ensure they meet business needs and validating them through testing and user acceptance.

7. Risk Assessment and Mitigation: Identifying potential risks and uncertainties in business processes or proposed solutions and developing strategies to mitigate them.

8. Facilitation: Facilitating meetings, workshops, and discussions to gather requirements, resolve conflicts, and make decisions collaboratively.

9. Change Management: Supporting the organization through change initiatives by assessing the impact of proposed changes, developing change management plans, and helping stakeholders adapt to new processes or systems.

10. Continuous Improvement: Continuously monitoring and evaluating business processes, systems, and strategies to identify opportunities for improvement and drive ongoing innovation.


  • Ideal candidate has 4+ years experience and a mix of the following skills and experience:Field Management Systems including PragmaCAD and/or PragmaLine
  • Business systems analyst concepts, principles, best practices
  • Business system design, configuration, integrations, and data flows.
  • Visio experience
  • Azure DevOps
  • Incident, Request, Change and Problem Management
  • SDLC, ITIL, Agile and related frameworks.
  • Project Management concepts and practices.
  • Business and Vendor relationship management practices.

Please send your detailed BSA resume including your Field Management Systems experience along with a link to your mirroring LI profile. This is a long term contract with strong preference to convert to perm working onsite in Jacksonville, FL