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Field Services Engineer

2 months ago

Pearl River, United States Integration International Inc. Full time

Job Details:

Title: Engineer III, Manufacturing Engineering

Duration: 03+ months with possible extension or conversion

Location: Pearl River, NY 10965

Monday to Friday 7am to 3pm or 8am to 4pm 5 days per week


Job Description:


What will you do?

  • Perform on-site installation, repair, maintenance, qualification, and validation of Multi-Vendor (MVS) CAT II designation instrumentation with a focus on the following:
  • Chromatography (Cytiva AKTA FPLC, Agilent & Waters HPLC, Waters UPLC)
  • Liquid Handlers (Agilent BRAVO)
  • Cell Counters (Beckman ViCell XR)
  • Thermo Corona CAD
  • Shimadzu UV-Vis
  • Other areas of focus include but not limited to: Kuhner shakers, Millipore Air Samplers, Water Purification, back up support for onsite CAT I Engineers (incubators, centrifuge, plate washers, etc.)
  • Must be client-focused, working in conjunction with other ULS teams and Sales.
  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
  • Reviews reports and documentation from customers and inspects malfunctioning products to determine the nature and scope of the problem.
  • Analyzes review and inspection findings to determine the source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
  • Other duties may be assigned.


How will you get here?

  • Education bachelor’s degree in chemistry, Sciences, or related field preferred


Experience:

  • 5+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation in particular Chromatography.
  • Hands-on experience with benchtop laboratory instrumentation systems.