Director of Operations

3 weeks ago

Sarasota, United States Hutchinson Consulting Full time

Seeking a director of operations to be part of a well-funded, innovative new company made up of a group of unique concierge medicine practices that are bringing a hospitality approach to medical care to provide an unparalleled, luxury, customized experience.


The company mission is: Drawing inspiration from the exceptional client service of high-net-worth private client groups and the hospitality found in five-star establishments like boutique hotels and Michelin-starred restaurants, we aim to create a medical environment that surpasses traditional expectations.


The role will be ideally be based in Sarasota, with the first clinics opening in Sarasota, Naples, and Tampa/St. Pete.


The primary focus of the Director of Operations is to ensure operational excellence and the quality design of concierge care programs and services to meet or exceed member expectations. The operations leader will execute business and practice operations functions while driving initiatives consistent with the overall mission, vision, values, goals, and objectives.


The Director leads strategic efforts to optimize efficiency, streamline clinical practices, and allocate resources effectively to enhance delivery of clinical services and drive the value of the member experience. The incumbent will be responsible for building an exceptional team of professionals focused on providing premium quality care buoyed by elevated member experiences.


Essential Requirements and Qualifications

  • Bachelor’s degree required. MBA or master’s degree in management, healthcare related field, or business finance preferred.
  • Minimum of 10 years of medical office management, healthcare administration, concierge care, hospitality, and/or private practice.
  • Experience managing senior care entities and working with private practice providers.


Knowledge, Skills, Attributes, and Abilities

  • Entrepreneurial spirit, strategic visionary, forward thinker, independent worker, self-initiator, with attention to detail and product delivery.
  • Espouses courtesy and hospitality, team and patient advocacy, operational efficiency, business mastery, and the highest levels of etiquette.
  • Exceptional oral and written communication skills.
  • Excellent leadership and organizational skills to manage multiple locations, exponential growth, and program development priorities.
  • Highly skilled in developing, implementing, and analyzing reports and KPIs.
  • Ability to manage budgets, P&Ls, and EBITDA performance.
  • Ability to leverage technology, automation, and various innovations to scale and grow the medical practice and concierge services.
  • Firm understanding of membership management, insurance plans, and billing processes.
  • Strong knowledge of credentialing, accreditation, privileging, and regulatory expectations.
  • Champions continuous improvement and innovation.
  • Ability to manage confidential and sensitive information with discretion.
  • Exceptional analytical, critical thinking and decision-making skills.


Management And Business Development Expectations

  • Collaborates to promote a triad model of care in the concierge offices supporting high quality care standards, premium member experience, and excellent operational services resulting in high value patient outcomes.
  • Supports the Medical Director in the development and maintenance of market relationships with premiere quality specialty providers, hospitals, testing centers, SNFs, and acute care facilities.
  • Collaborates with the Director of Experience to seamlessly integrate quality clinical care services with premium member experience strategies in concierge offices.
  • Responsible for building and growing the operational team by collaborating in staff recruitment and retention efforts through hiring, training, development, employee engagement and reward and recognition programs as the company grows and matures.


General Duties and Responsibilities

  • Supports strategic and service goals by meeting and advancing business objectives, operational performance, membership growth, hospitality, care delivery, and service standards.
  • Supports and participates in recruiting, hiring, onboarding, training, evaluating, mentoring, development, and engagement of clinic employees.
  • Drives a positive culture that supports team-based collaboration, promotes results that improve patient satisfaction, member and employee retention, and the physician experience.
  • Recommends and implements process improvements designed to improve the efficiency, effectiveness, and success of physicians and clinicians
  • Improves patient satisfaction, quality objectives, physician experience, and desired clinical outcomes through care delivery and assurance to regulatory compliance.
  • Champions employees and cultivates an environment that promotes the culture and core values of the business.
  • Ensures transparent and effective communication throughout the organization.
  • Curates a welcoming, comfortable, secure, safe, and confidential experience and environment.
  • Develops and optimizes the provision of services to high-network seniors through high-quality engagement, and premium individualized and customized care via a top-tier concierge model.
  • Ensures the financial viability and success of practice operations.

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