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Office Administrative Assistant

2 weeks ago


Troy, United States Sterling Engineering Full time

Shift: Monday - Friday, 7a-4p

Pay:$20/hr

Benefits: Medical, Dental, Vision, 401k Matching, Tuition Reimbursement.


Key Responsibilities:

  • Resolve customer inquiries, process orders, and maintain customer account details.
  • Follow company protocols, aiming to enhance department efficiency.
  • Build strong relationships with customers and internal sales teams, offering proactive sales support.
  • Handle customer inquiries via phone and in-person interactions.
  • Schedule and bill services, deliveries, and installations; coordinate with service/operations managers.
  • Process payments and maintain accurate internal reports.
  • Make outbound calls to customers for service scheduling and offering maintenance plans.
  • Perform outbound collection calls and manage over-the-counter orders.
  • Address customer complaints, ensuring resolutions are met.
  • Keep detailed records of customer interactions, including inquiries, complaints, and solutions.
  • Complete contract forms, process address changes, and manage service discontinuation requests.
  • Refer unresolved grievances to designated departments for further investigation.
  • Manage billing for services and arrange deposits or payments as necessary.
  • Contact customers to provide information on inquiries, claim investigations, or adjustments.
  • Upsell additional services or products.
  • Assist with any other duties assigned by the General Manager.


Minimum Requirements:

  • 1+ years of customer service experience
  • High school diploma or GED
  • Proficiency with Microsoft Word and Excel
  • Data entry experience
  • Customer service experience, ideally in a sales or marketing environment


Essential Skills:

  • Computer proficiency with Microsoft Office (Excel and Word)
  • Familiarity with Windows OS
  • Ability to learn a proprietary customer service system
  • Strong interpersonal and communication skills (both verbal and written)
  • Professional phone etiquette