Entry Level Technical Support

3 weeks ago


New York, United States Vanguard Group Staffing, Inc. Full time

We are currently assisting one of our clients in Westchester, NY with a Technical Support position. The candidate MUST HAVE Customer Service and IT experience. HOURS WILL VARY BETWEEN 8AM TO 5PM.


MUST BE ABLE TO BEGIN AS SOON AS POSSIBLE. THE POSITION IS TEMPORARY. FROM LATE APRIL THROUGH MID/END OF JUNE ---- Experience required: 1-5 years.


ESSENTIAL FUNCTIONS


  • Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.
  • Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
  • Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions.


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