IT Field Technician

2 weeks ago


Laurel Hill, United States Pomeroy Full time

Experience in a Distribution Center/Warehouse environment is a HUGE plus.

Responsibilities

• Assists in investigating and resolving complex installations and maintenance matters of significance.

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

• Instructs customers in the operation and maintenance of systems/equipment.

• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

• Acts as a liaison with customers on administrative and technical matters for assigned projects.

• Performs analysis and prepares reports on system problem trends and issues


Basic Qualifications

• 3+ years of field support experience

• Ticket and asset management experience

• Strong hardware/software installation, support, and troubleshooting

• Windows XP, 10, and 11 experience

• Mac OS and iOS support

• Network Printer, HP configuration, consumable swaps, and moves

• Experience with Active Directory, MS Office, phone security, OS365

• Requires Networking troubleshooting and support

• Support skills for VPN connectivity and security

• Configuring new PC’s/notebooks via imaging, SCCM and standalone

• Remote Install software/hardware and support


Preferred Education and Training

• High school or G.E.D.

• CompTia A+, Network+/Security+ (Preferred but not required)

• Apple training (preferred but not required)


Work Environment

• Distribution Center



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