Heavy Equipment Parts Manager
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
The Parts Manager will join our Syracuse Branch and be responsible for the operational success and profitability of the Syracuse Parts operations. This is a full-time position and pay will be competitive based on education-level and experience.
Primary Job Responsibilities
- Provide effective leadership to the parts sales team, fostering a positive work environment and promoting collaboration.
- Train and mentor parts staff, ensuring product knowledge and excellent customer interactions.
- Identify growth opportunities, expand parts sales, and contribute to revenue generation.
- Develop and maintain customer relationships.
- Oversee and take part in consistent customer and prospect outreach.
- Ensure all team members influence and promote customer satisfaction, service, and support.
- Resolve customer problems to restore and promote good public relations.
- Coordinate and assist with the service of walk-in customers and handle incoming parts department phone calls fulfilling order inquiries and requests accurately and promptly.
- Approve and assist with special order processing for customers and other departments ensuring policies and procedures are adhered to.
- Direct the upkeep and maintenance of showroom, lobby, and entrance areas to keep fully stocked and cleaned.
- Coordinate year-end parts inventory counts and conduct cycle counts and complete internal parts audits.
- Monitor inventory items with high turnover rates and advise purchasing team when ordering is necessary.
- Other duties as assigned by Senior Leadership.
Back Parts Counter Responsibilities
- Collaborate with the service department on efficient distribution of parts to mechanics during workday by directing Back Parts Counter Representative and Warehouse team.
- Ensure that each work order remains updated at the time parts are handed to mechanics
- Analyze customer-approved estimates in coordination with the Service team for future work to anticipate parts needs and schedule appropriate delivery times
Qualifications
- Strong written and verbal communication skills. Exceptional computer/inventory management system familiarity.
- Strong customer service and sales experience.
Experience/Education
- Bachelor’s degree in Business Administration, Management, Marketing, or a related discipline preferred
- A minimum of 5 years’ experience in a Parts Management or related role with an emphasis on inventory controls in a heavy-duty trailer/truck/truck equipment environment.
- Must have a clean driving record and valid driver’s license
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