![McLane Intelligent Solutions](https://media.trabajo.org/img/noimg.jpg)
Help Desk Technician
3 weeks ago
Responsibilities:
- Customer Service - Our Help Desk Technicians communicate with our clients daily. Every technician will deal with incoming issues and requests in a professional, courteous manner over the phone. Every interaction needs to reassure our clients that they are important to us and that we want them to be successful. Regular communication on issues we are working on is paramount to earning our client's trust on an ongoing basis.
- Resolution - Maintain and develop own knowledge and skills to assist with first time ticket resolution. Clients call our Help Desk to fix their issues. We will follow best practice to determine the root cause and fix the problem quickly. Ensure all issues are addressed and cleared within SLA - escalating to other internal and external teams as appropriate
- Documentation - All client interactions need to be recorded in our tracking system for future reference. All changes in our client's systems need to be documented in order to help all team members be successful
- Be self motivated and with a drive to serve our clients and our team with integrity
- Exhibit experience with Microsoft products including Windows Desktop, the Office Product Suite, and Microsoft 365 servers
- Exhibit experience with Windows Server Environment including the use of Active Directory and Group Policy
- Exhibit experience with Windows Remote Desktop in a corporate environment
- Exhibit experience with network troubleshooting/configuration including basic configuration of managed switches and firewalls
- Participate in our rotating on-call roster
- Must be Customer and Team oriented
- Excellent customer service
- Experience troubleshooting/configuring VOIP phone systems
- Experience troubleshooting Mac workstations
- L1 & L2 Support Workstation, Windows Servers, Network Firewalls VMs
- Experience in a call center environment
- Associate Degree in technology related field or hands on experience can be substituted for degree
- Microsoft Certification MCSA, A+, Network+, CCENT, or actively pursuing a certification, preferred but not required
- Minimum 2 years experience in a technical help desk role or related technical experience
- Minimum 2 years experience with software and hardware troubleshooting; examples: desktops, laptops, servers, email technologies, firewalls, switches, wireless, and mobile devices
- Health, Dental, Vision, and Prescription insurance
- Short-term and long-term disability benefits
- 401K
- Flexible Spending Accounts
- Company provided Life Insurance
- Paid Vacation, Sick Leave and Holidays
-
Help Desk Technician
4 days ago
Houston, Texas, United States MindFore Full timeJob DescriptionJob DescriptionJob Title: Help Desk Technician / IT Instructor / PC Technician / IT Analyst / Network ManagerLocation: Houston, TXDuration: 12+ MonthsJob Description:IT Staffing Services (Temporary and Permanent Placement) Services Candidates should have verifiable training and experience in a wide variety of IT support positions, including...
-
Help Desk Technician
4 days ago
Houston, United States Intellegens, Inc Full timeThe help desk technician role has primary responsibilities of a ticket manager. We are looking for an individual, preferably with an IT related degree and 1-3 years help desk experience who is excited about working in the IT field. As a ticket manager, the employee will receive tickets in relation to IT issues, and she/he will have to escalate the tickets to...
-
Help Desk Technician
6 days ago
Houston, United States AMSYS Innovative Solutions, LLC Full timeJob descriptionManage Help Desk tickets in a timely and efficient mannerMonitor and respond quickly and efficiently to customer issues via phone, email, and computer chatProvide customer assistance and communicate any pending or unresolved issues to direct report each dayDocument all customer interactions in the ticketing systemRun diagnostics to resolve...
-
Help Desk Technician
3 days ago
Houston, United States AMSYS Innovative Solutions Full timeJob descriptionManage Help Desk tickets in a timely and efficient mannerMonitor and respond quickly and efficiently to customer issues via phone, email, and computer chatProvide customer assistance and communicate any pending or unresolved issues to direct report each dayDocument all customer interactions in the ticketing systemRun diagnostics to resolve...
-
Help Desk Technician
7 days ago
Houston, United States AMSYS Innovative Solutions, LLC Full timeJob descriptionManage Help Desk tickets in a timely and efficient mannerMonitor and respond quickly and efficiently to customer issues via phone, email, and computer chatProvide customer assistance and communicate any pending or unresolved issues to direct report each dayDocument all customer interactions in the ticketing systemRun diagnostics to resolve...
-
Help Desk Technician
4 weeks ago
Houston, United States McLane Intelligent Solutions Full timeThe McLane Intel help desk team creates ongoing value for our clients by providing quick, effective, and intelligent solutions for their technical issues. By ensuring the stability of our client's systems and assisting clients in time of need, the Help Desk Technician provides support and engages closely with our project and escalation teams to provide long...
-
Help Desk Technician
3 weeks ago
Houston, United States McLane Intelligent Solutions Full timeThe McLane Intel help desk team creates ongoing value for our clients by providing quick, effective, and intelligent solutions for their technical issues. By ensuring the stability of our client's systems and assisting clients in time of need, the Help Desk Technician provides support and engages closely with our project and escalation teams to provide long...
-
Help Desk Technician
3 weeks ago
Houston, United States McLane Intelligent Solutions Full timeThe McLane Intel help desk team creates ongoing value for our clients by providing quick, effective, and intelligent solutions for their technical issues. By ensuring the stability of our client's systems and assisting clients in time of need, the Help Desk Technician provides support and engages closely with our project and escalation teams to provide long...
-
Help Desk Service Technician
2 weeks ago
Houston, United States Braintek Full timeWe are currently a Managed Services Provider looking for a Help Desk Service Technician to join our team in our Woodlands office. The Help Desk Service Technician will work in the supporting our clients throughout the Greater Houston Metro Area. Roles for the position include but are not limited to: Setting up and maintenance of client networks Resolving...
-
Help Desk Technician Level 1
3 weeks ago
Houston, United States Scorpion Technologies Full timeWe are looking for a Help Desk Technician (Level 1) to join our growing IT team. Scorpion Technology is a Managed Service Provider (MSP) in Northwest Houston, providing amazing IT solution to small & medium size businesses thru out Texas. We are a small family owned business where we strive to provide our employees a great work-life work place, where our...
-
Help Desk Technician
3 days ago
Houston, United States McLane Intelligent Solutions Full time**Responsibilities**: - Customer Service - Our Help Desk Technicians communicate with our clients daily. Every technician will deal with incoming issues and requests in a professional, courteous manner over the phone. Every interaction needs to reassure our clients that they are important to us and that we want them to be successful. Regular communication...
-
Help Desk Technician
4 weeks ago
Houston, United States Tyndale Company Full timeOverview The Tyndale Company, a private, 7x Top Workplace winner in PA and 3x Top Workplace winner in TX and industry leading national supplier of arc-rated flame resistant (FR) clothing to the utilities, oil and gas, transportation, chemical manufacturing, molten metals, and NFPA 70E markets. We’re a family-owned, and certified woman-owned (WBE) business...
-
Help Desk Technician
2 weeks ago
Houston, United States Tyndale Company Full timeOverview The Tyndale Company, a private, 7x Top Workplace winner in PA and 3x Top Workplace winner in TX and industry leading national supplier of arc-rated flame resistant (FR) clothing to the utilities, oil and gas, transportation, chemical manufacturing, molten metals, and NFPA 70E markets. We’re a family-owned, and certified woman-owned (WBE) business...
-
IT Help Desk
3 weeks ago
Houston, United States Schouest, Bamdas, Soshea and BenMaier, PLLC Full timeSchouest, Bamdas, Soshea, BenMaier and Eastham is a rapidly growing law firm nationwide. Our firm has a need for a Help Desk Technician. This position is located in our Houston office and is fully onsite. This position reports directly to the IT Director. Essential Functions: - Provides excellent customer service - Provides phone support to assigned...
-
IT Help Desk Specialist
1 week ago
Houston, United States Meneses Law Full time**IT Help Desk Specialist** **Responsibilities**: - Serve as the first point of contact for seeking technical assistance - Manage Help Desk tickets in a timely manner - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by the help desk ticket - Direct...
-
Help Desk Field Technician
4 weeks ago
Houston, United States Raul Yzaguirre School for Success Charter Full timePosition Type: Administration Date Posted: 3/18/2024 Location: District Office Date Available: Until Filled Closing Date: Until Filled Tejano Center for Community Concerns Raul Yzaguirre School for Success Help Desk Field Tecnician Job Description Job Title: Help Desk Field Technician Wage/Hour Status: Non-exempt Reports To: IT Supervisor Division/Campus:...
-
Help Desk Technician
4 days ago
Houston, Texas, United States Demo - Maximus Full timeMaximus is currently looking for a Help Desk Technician (Tier 1). This position is responsible for normal escalations of unscripted issues, trouble shooting issues with navigating system, software/programs completing complex research, listening to and analyzing calls, and completing projects assigned leadership. #Dice Education and Experience...
-
IT Help Desk Technician
3 weeks ago
Houston, United States Pomeroy Full time**Pay rate**: $20-$25/hr **Schedule**: Generally remote Monday thru Friday, 8am to 5pm Eastern. May be asked to visit local office on occasion, but not on a regular basis. **Essential Job Functions**: - Provides user support for computer systems and standard corporate software products. - Provides comprehensive local and remote technical support for...
-
Help Desk Technician
4 days ago
Houston, United States Pivotal Solutions, Inc. Full timeJob DescriptionJob DescriptionHelp Desk Technician I Education, Training, Experience High School Diploma2-year Degree in the field of computer science and 1 year of help desk experience, or 2 years of equivalent work experience Knowledge, skills, abilities★ PC hardware repair, including but not limited to diagnosing problems and replacing...
-
Help Desk Technician
2 weeks ago
Houston, United States MindFore Full timeJob DescriptionJob DescriptionJob Title: Help Desk Technician / IT Instructor / PC Technician / IT Analyst / Network ManagerLocation: Houston, TXDuration: 12+ MonthsJob Description:IT Staffing Services (Temporary and Permanent Placement) Services Candidates should have verifiable training and experience in a wide variety of IT support positions, including...