Technical Writer

4 weeks ago

Raleigh, United States ACL Digital Full time

Title: Sr. IT Communications Specialist

Location: Raleigh, NC

Duration: Long term contract


Assignment deliverables

- Planning, project management and stakeholder engagement for a range of IT projects and initiatives requiring change management and communications support.

- Plan monthly meetings and coordinate initiatives with key user communities, provide metrics on meeting attendance and drive adoption for optimal engagement.

- Technical content writing and editing supporting the creation of IT-related news articles, company social media posts, website content, video scripts, and other written content items as needed.

- Generate creative and innovative ideas for articles and content that will resonate with target audiences and help achieve goals for IT Communications.

- Implement digital media best practices to facilitate user-focused content strategies while driving interest, awareness, and adoption of IT initiatives across the organization with dispersed end users globally.

- Lead various listening and/or measurement activities for the CSE team with the voice of the customer (employees) annual survey and/or metrics to capture adoption outcomes.

- Apply strong detail-orientation with a focus on delivering high-quality writing pieces that show a keen awareness of content tone, clarity, accessibility, stakeholder needs, and actionable relevance to target audiences.


Assignment qualifications

- Bachelor’s Degree required, with a major in communications, journalism, business or social sciences preferred.

- 8+ years’ experience required in internal or external communications for large audiences.

- Exceptional writing and copyediting skills, technical writing a plus

- Hands-on content management and content strategy experience

- Fluency with IT, technology, or technical subject matter

- Experience maintaining content calendars and developing strategic content scheduling

- Corporate social media posting experience a plus

- Search engine optimized (SEO) writing experience a plus

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