Inside Sales Representative

Found in: Appcast Linkedin GBL C2 - 3 weeks ago

Pittsburgh, United States Nord-Lock Group Full time

Nord-Lock Group is a global leader in secure bolting solutions, providing innovative technologies that enhance safety and productivity in various industries. With a commitment to engineering excellence and customer satisfaction, Nord-Lock Group has earned a reputation for delivering reliable and cutting-edge products.


As an Inside Sales Representative at Nord-Lock Group, you will support our Business Unit Tensioning (Superbolt & Boltight products) as part of the Sales and Customer Support Team. The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable sourcing new sales opportunities through inbound lead follow-up and outbound calls and emails. Understanding customer needs and requirements and routing qualified opportunities to the appropriate sales team members for further development and closure.


This position reports to the NAM Sales Manager-Eastern Region. This is a hybrid role at our site in Clinton, PA, near PIT airport.


As the Inside Sales Representative, you will support the team through:


Sales & Customer Service

  • Makes outbound calls and emails to customers.
  • Handles inbound leads; including, but not limited to, phone calls, and emails for customers.
  • Provides product quotations.
  • Manage CRM, including direct responsibility, or assignment of in-bound leads for North American market.
  • Serves as primary support resource for customer inquiries.
  • Maintains contact with appropriate frequency with all customers.
  • Learns customer and market tendencies, trends, and processes.
  • Identify and communicate larger opportunities to Sales Management.
  • Supports sales through service, education and effective problem solving.
  • Communicates and coordinates customer information and requests to Outside Sales team and Sales Management as appropriate.
  • Support Sales Management with other responsibilities as required.

Account Management

  • Adds and maintains customer addresses and contact information in company database (CRM).
  • Ensures correct salesperson is assigned to customer as necessary.
  • Maintains customer notes in company database (CRM).
  • Directly handles and manages numerous customer accounts.

Service and Product Knowledge

  • Maintains knowledge of all current company services, products, schedules, programs and other similar data, as required.
  • Participates in on-going training, as required, to continue learning and improving all skills.
  • Understands and appropriately uses the company pricing systems and policies.

Team Support

  • Supports the company vision & mission.
  • Makes recommendations to sales management by collecting customer information and analyzing customer needs, including trends and feedback.
  • Assists in development of reports and strategic sales planning.
  • Contributes to the team effort by accomplishing all other duties and responsibilities, as assigned.
  • Maintains positive and professional relationships with all departments to complete projects and resolve issues.
  • Serves as a primary internal representative of the company.

Administrative

  • Organizes workflow to meet internal and external deadlines.
  • Compiles, maintains and files all required paperwork, records and documents, to include CRM, as directed.
  • Manages telephone calls and emails professionally, efficiently and with good communication skills.


This list is not all inclusive and may include other duties as assigned and necessary for the operation and management of the business.



Your Profile:

  • Bachelor's Degree from an accredited college or university with a minimum of 1 year of success of Inside Sales experience or equivalent with a minimum of 3 years of Inside Sales experience, or equivalent successful experience in a similar technical position, required.
  • Strong interpersonal skills with the ability to communicate and develop relationships with both internal and external stakeholders.
  • Requires excellent time management skills and ability to work under pressure with tight deadlines.
  • Must be able to effectively organize and prioritize a high volume of work.
  • Must be able to communicate effective and professionally, both verbally and in writing.
  • Ability to maintain a friendly demeanor, and articulate complex technical aspects of products and solutions in a simple manner.
  • Ability to demonstrate superb interpersonal skills, as well as sound judgement, professionalism, confidentiality and good decision-making skills.
  • Must have excellent computer skills with proficiency in Microsoft Office.
  • Experience with an Enterprise Resource Planning (ERP) system and/or Customer Relationship Management (CRM) system is a plus.
  • Must be willing and able to travel domestically as needed.
  • Must be willing and able to work 3-days in the office at the Clinton, PA site.


Nord-Lock Group offers you:

  • International environment and dynamic workplace
  • Flexible working, hybrid schedule,
  • Opportunities to develop and grow professionally.

Competitive benefits including:

  • Medical, dental, vision & prescription drug plan
  • Paid Time Off, paid holidays & Christmas week off paid
  • 401k retirement plan
  • Onsite fitness room



We value diverse teams to work smarter and deliver solutions in a dynamic environment while offering challenging projects and opportunities to learn and develop for your success.


Join Nord-Lock Group's passionate and results-driven sales and customer support team, where you will have the opportunity to showcase your expertise and contribute to the success of our globally renowned brand. If you are ambitious and ready to take on exciting challenges, we encourage you to apply and grow with us.



Nord-Lock Group is a world leader in secure bolting solutions. Our unique combination of innovative products and expertise enables us to solve the toughest bolting challenges. Nord-Lock Group bolting solutions include Nord-Lock wedge-locking technology, Superbolt multi-jack bolt tensioners, Boltight hydraulic tensioners and Expander System pivot pins. We are a global organization with a head office in Malmö, Sweden. Our company is represented in over twenty subsidiary sales offices located in Europe, the US and Asia as well as a worldwide distribution network through sales partners. Nord-Lock Group is wholly owned by Investment AB Latour, a company listed on the Stockholm Stock Exchange. All companies within Latour are committed to the core values of respect, curiosity and entrepreneurship.

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