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Customer Service Representative

1 month ago

Jasper, United States MasterBrand, Inc. Full time

MAU is hiring a Customer Service Representative for MasterBrand Cabinets in a remote role. As a Customer Service Representative, you will be responsible for going above and beyond to create a premium experience while interacting with and serving as the main contact for information with internal and external customers. This is a contract, short-term assignment.


For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team, and moving forward, and is kept alive by our more than 14,000 associates across 20-plus manufacturing facilities and offices.


Shift Information:

  • Monday – Friday, 8:00 AM – 5:00 PM


Required Education and Experience:

  • High school diploma or GED


General Requirements:

  • Strong service mentality, dedicated to satisfying the customer
  • Strong oral and written communication skills
  • Attention to detail
  • Accurate keying and documentation
  • Ability to meet deadlines in a fast-paced environment
  • Solid organizational skills with the ability to manage multiple tasks at once
  • Exceptional math skills (specifically fractions)
  • Product knowledge
  • Order entry and computer skills – Microsoft Office, Word, and Excel
  • Self-motivated and team-oriented


Preferred Requirements:

  • College experience and/or a 2-year degree
  • Prior customer service experience


Essential Functions:

  • Serve as a key interface to MCBI customers in responding to inquiries such as order status, detailed product specs, product information, claims/returns, order processing, account status, and sales programs
  • Effectively communicate with customers, team, sales, and management
  • Interact appropriately with all MBCI departments to resolve issues
  • Assess customer-related problems or issues to develop and implement appropriate resolutions, including identifying how to prevent issues in the future
  • Respond to consumer and customer inquiries with due diligence
  • Respond promptly to customer requests and investigate/research requests for no-charge replacement items
  • Show proficiency and a high level of expertise with all business systems as they pertain to the organization
  • Maintain knowledge of new products and product changes
  • Maintain customer account information process and procedure documentation
  • Consistently demonstrate the MasterBrand way and position the company for growth
  • Help identify opportunities to reduce waste complexity and improve our work environment
  • Perform other tasks as assigned


MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.


All Applicants must submit to background check and drug screening


Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position


EOE