Bilingual Customer Service Representative

4 weeks ago


Irving, United States Staffing Now Full time

SNI Staffing Now has partnered with a Financial Services company in Irving, TX as they are searching for a Bilingual Customer Service Advisor.


Responsibilities:

  • Effectively identify and assess customer's needs to improve customer satisfaction
  • Handle customer questions, provide appropriate solutions and alternatives within appropriate time limits and follow up to ensure resolution
  • Accurately capture customer info related to payment, contract questions, billing, and cancellation
  • Handle delinquents with calls, emails, letters, and reporting
  • Process cancellations & refunds and keep reporting up to date
  • Verify and set up payments
  • Verify and set up payments
  • Take overflow queue calls for quoting
  • Handle verifying and calculating if a customer is eligible for a mileage waiver
  • Assist with admin duties


Job Qualifications:

  • A minimum of one year of prior experience in customer service, call center and/or collections
  • Possess a team mentality that emphasizes collaboration and support with the ability to work independently and part of a team
  • Highly proficient in MS Office; intermediate PC Skills, AS4000 experience is a plus
  • Strong customer service orientation and ability to adapt/respond to different types of personalities and situations that could require negotiation and conflict resolution
  • Results oriented, and ability to multi-task, prioritize, and successfully work in a fast-paced, self-directed environment
  • Bilingual: Spanish/English


Apply now for immediate consideration



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