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IT Technician

2 months ago

Santa Fe, United States Ojo Spa Resorts Full time
Job Type

Full-time

Description

We are currently seeking an experienced and knowledgeable IT Technician to join our diverse and inclusive team at Ojo Santa Fe Spa Resort located in Santa Fe, New Mexico. This fantastic full-time opportunity will offer you professional growth and lots of fun as part of a high performing IT team.

Ojo Santa Fe Spa Resort is a luxurious and tranquil retreat nestled in the heart of Santa Fe, New Mexico. Our resort features a variety of accommodations, including spacious rooms, suites, and casitas, all surrounded by breathtaking views of the Sangre de Cristo Mountains.

At Ojo Santa Fe, we offer an array of wellness services and activities, including our spring-fed waters known for their respite and healing properties. Our spa offers a range of treatments and services. We also have a fitness center and to help you maintain a healthy lifestyle. Ojo Santa Fe Spa Resort has several dining options, including the Artesian Restaurant, which serves farm-to-table cuisine with a New Mexican twist.

At Ojo Santa Fe Spa Resort, we are committed to providing our guests with a memorable and rejuvenating experience. Join our team and be a part of delivering exceptional customer service in a beautiful and serene environment.

As an IT Technician, you will be responsible for responding to requests for technical assistance in person and remotely. The IT Technician will troubleshoot, maintain, diagnose, and resolve all aspects of our computer systems and network infrastructure to ensure our staff have a seamless experience. IT Technician will research questions, advise users on appropriate actions, redirect problems to appropriate resources, identify and escalate situations requiring urgent attention and document resolutions.

Responsibilities

  • Installs, configures, and maintains all computer hardware and software systems.
  • Supports, troubleshoots, and upgrades applicable system infrastructures, both remotely and in person.
  • Provides technical support to staff, including researching user complaints, issues, answering technical questions, and/or assisting with application revisions.
  • Analyzes business process issues and/or problems and provides consulting assistance to system users.
  • Conducts research on possible solutions and makes recommendations based on findings; develops proposals that outline feasibility and costs; suggests, designs, tests, implements, and evaluates solutions.
  • Oversees inventory of all IT assets and equipment and maintains adequate stock of computer equipment, peripherals, and accessories.
  • Monitors and maintains systems to ensure system integrity and network security to protect against malware and other threats.
  • Reporting to the IT Manager, you will also help to ensure consistency within and between Ojo Spa Resorts (Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort) and will provide superior customer service to the Resort General Managers, managers, and employees.

If you are passionate about technology and committed to providing outstanding customer service, and you truly believe in our mission and core values, we want to hear from you

Our mission is to provide genuinely gracious hospitality while stewarding and sharing sacred springs.

Our CORE VALUES Are

accountability ~ authenticity ~ diversity ~ excellence ~ gratitude ~ happiness ~ integrity ~ mindfulness ~ respect ~ teamwork

Requirements

  • High school diploma or equivalent required; Associates or higher degree in computer science or a related field preferred.
  • Two or more years of related experience with computers and IT support service, preferably at a hotel or resort.
  • Technical knowledge of Network concepts/LAN, TCP/IP protocols, configure & setup routers and switches, current Windows operating systems, PC hardware (desktops and laptops), printers, Active Directory, Office 365, Windows Servers, and Virtual environments is required.
  • Professional certification from CompTIA A+, CompTIA Network+, MCSA, MTA or CCNA is desired.
  • IT experience with Hospitality, Agilysys PMS, IP Cameras, VOIP and SQL knowledge a plus.
  • Gracious communicator with strong verbal communication skills.
  • Outstanding interpersonal and communication skills, both verbal and written; ability to communicate with all levels of management and staff.
  • Ability to work holidays and occasional evenings and/or weekends.
  • Ability to sit, stand, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing 40 pounds or less.

Ojo Spa Resorts Discounts And Perks

Ojo Santa Fe and Ojo Caliente:

  • Mission based company with values you can trust
  • Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
  • Employee Assistance Program (EAP)
  • Paid Sick Time
  • Paid Time Off
  • Ongoing training to build critical skills for current and future roles
  • Numerous Growth & Developmental Opportunities
  • Competitive Compensation
  • Discounted Employee Lunch
  • Free Lunch/Dinner on Thanksgiving & Christmas
  • Employee Appreciation Lunches
  • Above and Beyond Awards - Ojo Bucks
  • FREE Soak in the Springs (Monday - Thursday). Free to employee and one guest (over age 13)
  • 40% off Spa Treatments (includes private pools and private Ojitos)
  • 40% off at the Restaurants
  • 20% off at the Gift Shops
  • Discounted Lodging Rate
  • Hiking Trails

Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers

Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats

Ojo Santa Fe Spa Resort Is Conveniently Located Near Several Vibrant Cities And Towns, Making It Easily Accessible For Line Cook Candidates Like You. Check Out The Distances Below And See How Close We Are To Some Popular Destinations

  • Only 34 miles away from Bernalillo, NM.
  • Rio Rancho, NM, is located only 43 miles away from our resort.
  • Placitas, NM, is conveniently located only just 39 miles away.
  • Corrales, NM, is a short 42-mile drive from Ojo Sant Fe.
  • Albuquerque, NM, is just 51 miles away.
  • Espanola is 38 miles away.
  • Los Alamos is 46 miles away.

At Ojo Santa Fe Spa Resort, we understand the importance of work-life balance and offer you the chance to experience both tranquility and proximity to exciting destinations. Join our team and enjoy the convenience of being close to these diverse cities and towns while working in our luxurious and rejuvenating resort setting