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Customer Service Representative

4 months ago

Orlando, United States Collabera Full time

This position involves handling inbound and outbound calls in a call center environment, providing exceptional customer service, and addressing customer concerns promptly and efficiently.


Key Responsibilities

  • Inbound and Outbound Calls: Manage a high volume of inbound and outbound calls, ensuring all customer queries are addressed promptly and accurately.
  • Customer Assistance: Provide clear explanations of business policies and policy controls to customers. Assist with customer escalations and complaints in a professional manner.
  • Support and Communication: Effectively communicate with customers and colleagues at various levels within the organization.
  • Documentation and Reporting: Maintain detailed and accurate records of customer interactions. Utilize MS Office suite (Word, Excel, Outlook) for documentation and reporting.
  • Team Collaboration: Work collaboratively within the call center team, ensuring a seamless customer service experience.


Qualifications

  • Education: High School Diploma or GED required.
  • Experience: Minimum of 2 years in a customer service environment, preferably within a call center.


Skills:

  • Bilingual: Fluent in both English and Spanish (required).
  • Communication: Strong verbal and written communication skills.
  • Attention to Detail: High attention to detail is essential.
  • Technical Proficiency: Proficient in MS Office suite (Word, Excel, Outlook).
  • Preferred Experience: Experience in healthcare or medical environment is a plus, but not required.