Customer Success Manager

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Woodridge, United States Spindle Full time

The Opportunity:

We're seeking an experienced Customer Success Manager to join our Spindle Team. Spindle is a technology company that builds the infrastructure for industrial operations to measure and improve their productivity. Businesses of every size – from startups to public companies – use our software to collect data and manage their industrial operations more efficiently.

This role is a key factor in ensuring our customers are successful and supported in their continued use of our products. The Customer Success Manager's role is a blend of Customer Success and Relationship Management. While not responsible for direct people management, this individual contributor is responsible for communicating regularly with our customers, presenting areas of opportunity and strengths, and ensuring a successful continued partnership between Spindle and our customers.

Main Responsibilities:

  • Acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle.
  • Implements strategies and processes that deliver consistent customer satisfaction and retention.
  • Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.
  • Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes.
  • Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers.
  • Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
  • Advocates for solutions, product enhancements, and other actions to meet the needs of customers.

Required Qualifications / Experience:

  • At least 2 years customer support/success experience
  • Experience managing complex projects with inter-related development and business requirements
  • Must have high level of interpersonal skills to handle sensitive and confidential situations
  • Must be able to able to build rapport and communicate well with Spindle customers and all levels of the organization (Executive to floor team members)
  • Must have strong organizational, analytical, and execution skills. Including a high degree of accuracy and exactness in performing daily tasks
  • Established competence in identifying issues and proposing methodological solutions proactively
  • Excellent written & verbal communication skills, interpersonal skills, and tight collaboration approach required
  • Ability to encourage and enforce development of best practice and processes with project team members
  • Ability to work with Microsoft Office Suite products and Spindle specific software
  • Experience with CRM system such as Hubspot, ServiceHub, SalesForce, BullHorn


Preferred Qualifications/Experience

  • Education: Bachelors degree or equivalent working experience
  • Proficiency in technical writing
  • Experience in Commercial Laundry, Food and/or other labor-intensive industries
  • Experience working with electronics hardware / software development teams

We’re Spindle, a division of Dober, – It’s Nice to Meet You

We’re passionate people with soulful dedication to making our world a better, cleaner place through exceptional chemistry and brilliant technology. For over 60 years, Dober has delivered innovative chemistry and software solutions to solve our customers’ most challenging problems.

Our entrepreneurial spirit, and belief that none of us is as smart as all of us, helps us challenge the status quo of current industry norms. We believe water can be treated naturally, equipment can be cleaned safely, and operations can be run more efficiently. Our founder’s vision that “Development is the heartbeat of this company” lives on today.

Speaking of development and innovation, one of our key product lines is Spindle – the product line this position will be supporting and working within. Spindle is a technology company that builds the infrastructure for industrial operations to measure and improve their performance. Businesses of every size – from startups to public companies – use our software to collect data and manage their industrial operations more efficiently.

Dober & Spindle's Purpose: Fostering Ideas that Create Sustainable Solutions to Help Businesses Thrive

The Values that Guide Us:

You won’t find our core values stuffed in a drawer. We believe in our core values so much that they’re painted all over our walls. To ensure compatibility, we do a deep dive on one’s core values when we’re hiring or developing a new partnership. The right candidate will demonstrate and share our core values through and through. Our values:

- Amaze Our Customers- Courage to Create- Promote Team Success- Do the Right Thing- Mutual Trust & Respect- Positive Mental Attitude- Open Minded to Change

Salary: From $65,000.00 per year, negotiable based upon years of applicable experience.

*Special Note* There are lots of scammers out there, offering fake jobs under the guise of a real company. Please be advised we will communicate through SpindleLive.com or Dober.com entities only.

  • Client Success Manager

    Found in: Appcast Linkedin GBL C2 - 4 days ago

    Woodridge, United States CLA (CliftonLarsonAllen) Full time

    Role Overview:CliftonLarsonAllen (CLA) Search has been retained by a Chemical Manufacturing client to identify a Client Success Manager to serve their team.The Client Success Manager will be responsible for ensuring client satisfaction and retention. This role will work closely with customers to understand their needs and provide solutions to meet those...

  • Client Success Manager

    11 hours ago

    Woodridge, United States CLA (CliftonLarsonAllen) Full time

    Role Overview:CliftonLarsonAllen (CLA) Search has been retained by a Chemical Manufacturing client to identify a Client Success Manager to serve their team.The Client Success Manager will be responsible for ensuring client satisfaction and retention. This role will work closely with customers to understand their needs and provide solutions to meet those...

  • Client Success Manager

    Found in: Appcast US C2 - 4 days ago

    Woodridge, United States CLA (CliftonLarsonAllen) Full time

    Role Overview:CliftonLarsonAllen (CLA) Search has been retained by a Chemical Manufacturing client to identify a Client Success Manager to serve their team.The Client Success Manager will be responsible for ensuring client satisfaction and retention. This role will work closely with customers to understand their needs and provide solutions to meet those...

  • Customer Care Coordinator

    1 day ago

    Woodridge, United States Edward Don & Company Full time

    **Customer Care Coordinator**: 3734BR Customer Service Regular **SUMMARY** The Customer Care Coordinator is responsible for supporting internal and external customers by providing information on product availability, opening order entry and status, pricing, electronic data interface troubleshooting, website maintenance, department report stats and...

  • Customer Service and Sales Representative

    6 days ago

    Woodridge, United States Emerge Professional Full time

    Job DescriptionJob DescriptionWe've partnered with a rapidly expanding organization specializing in outsourced customer service for the nation's top utility companies. With over three decades of experience, they've been safeguarding homeowners from unexpected repair costs for home systems, lines, and appliances. Operating across 16 states, they...

  • Warehouse Manager

    6 days ago

    Woodridge, United States NexTerra Wine Company Full time

    Job Title: Warehouse Manager Reports to: Director of Distribution Direct Reports: Picking team and Picking Lead, dock team and Dock Lead Company Overview: NexTerra Wine Company is an industry leader dedicated to crafting high-quality wine at a compelling value while providing the highest level of service to our customers. With a focus on innovation and...

  • Carrier Sales

    Found in: Appcast Linkedin GBL C2 - 4 days ago

    Woodridge, United States RWB Trucking LLC Full time

    Role DescriptionThis is a full-time on-site role for a Carrier Sales person at RWB Trucking LLC in Woodridge, IL. The Carrier Sales person will be responsible for working with carriers to secure capacity and negotiate rates that align with customer needs. The Carrier Sales person will manage customer accounts and use strong communication skills to build...

  • Carrier Sales

    3 days ago

    Woodridge, United States RWB Trucking LLC Full time

    Role DescriptionThis is a full-time on-site role for a Carrier Sales person at RWB Trucking LLC in Woodridge, IL. The Carrier Sales person will be responsible for working with carriers to secure capacity and negotiate rates that align with customer needs. The Carrier Sales person will manage customer accounts and use strong communication skills to build...

  • Order Manager

    16 hours ago

    Woodridge, United States Hypte Solutions LLC Full time

    Job DescriptionJob DescriptionDescription:Company Overview: HYPTE Branded Solutions…The Experience is Everything. We pride ourselves on our commitment to curiosity, thoughtfulness, creativity, quality, and excellence in everything we do. We are a dynamic and innovative company working closely with our clients, from concept to delivery, creating unique,...

  • Managing Director of Purchasing

    1 week ago

    Woodridge, United States Edward Don Full time

    Managing Director of Purchasing 3676BR Purchasing Regular Job Description The Managing Director of Purchasing is responsible for supporting the implementation of supply chain initiatives and driving the development of standard best practices designed to improve operational efficiencies. This role is...

  • Account Manager

    15 hours ago

    Woodridge, United States Hypte Solutions LLC Full time

    Job DescriptionJob DescriptionDescription:Company Overview: HYPTE Branded Solutions…The Experience is Everything. We are a dynamic and innovative company working closely with our clients, from concept to delivery, creating unique, impactful, and lasting branded products and programs. We pride ourselves on our commitment to curiosity, thoughtfulness,...

  • New Product Development Manufacturing Engineer II

    1 week ago

    Woodridge, United States G & W Electric Company Full time

    Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so...

  • Project Engineer I

    3 days ago

    Woodridge, United States G & W Electric Company Full time

    Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so...

  • NPD Project Engineer II

    1 week ago

    Woodridge, United States G & W Electric Company Full time

    Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so...

  • Director of Sales and Marketing Job

    Found in: Talent US C2 - 1 week ago

    Woodridge, United States FYZICAL Therapy & Balance Centers Full time

    Director of Sales and Marketing Job – Woodridge, IL 125358 Why You'll Love This Job FYZICAL Physical Therapy and Balance Centers, the fastest-growing healthcare franchise in the world, needs someone with your vision and creativity to fill our Director of Sales and Marketing position at our Plainfield, IL, location! Here, you will be a valued...

  • Membership Accounts Coordinator

    1 week ago

    Woodridge, United States TMA Full time

    Job DescriptionJob DescriptionThe Technology & Manufacturing Association (TMA) is looking for a Member Engagement Coordinator (Member Navigator) who will work directly with our members to engage them in TMA and thereby ensure their long-term success. The Navigator's role is to manage a portfolio of assigned members and develop strong relationships with...

  • Construction Asset Specialist Iii

    5 days ago

    Woodridge, United States Constructive Renovations Full time

    Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer and originator that sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners. Before founding our company, we...

  • National Account Sales

    1 week ago

    Woodridge, United States Samuel, Son & Co., Limited Full time

    *SUMMARY: *We are seeking a highly motivated and results-oriented Outside Sales Representative to join our sales team. The primary responsibility of this role is to develop and maintain strong relationships with new and existing customers, while actively promoting and selling our products. As an Outside Sales Representative, you will be responsible for...

  • Administrative Clerk Lead

    4 days ago

    Woodridge, United States RJW Logistics Full time

    Job DescriptionJob DescriptionJob Purpose: To accept and schedule customer inbound orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Outbound Operations Department.Essential Duties and Responsibilities:Enter customer orders and scan / index documents as required.Schedule the delivery of customer...

  • Multi-Unit Coordinator

    1 week ago

    Woodridge, United States Edward Don Full time

    Multi-Unit Coordinator 3711BR Sales Regular Job Description SUMMARY Responsible for the logistics, sales support, project coordination and all responsibilities needed to support our multi unit customers. ESSENTIAL DUTIES Coordinate logistics in regard to new customer roll-outs, openings, and product roll-outs...