Security Operations Center Manager

The MFAH is an organization that is more than 100 years old and ranks nationally among the top 10 art museums in exhibition space, memberships, endowments, and attendance. The MFAH is a multifaceted institution comprising multiple gallery buildings, a sculpture garden, two art schools, and two house-museums for decorative arts. The encyclopedic collection numbers more than 65,000 works of art in a wide range of media. As an employer, MFAH offers a supportive, collegial and inclusive work environment and a competitive benefits package.

The MFAH is currently seeking dependable protection professional with demonstrated leadership skills and a strong sense of integrity. The Security Operations Center (SOC) Supervisor plays the critical role of leading a team SOC Specialists in monitoring building systems, including surveillance, communications, environmental, and alarms.

Position Available:

Title: Security Manager - Security Operations Center (SOC)

Reports to: Deputy Head of Security – Administration (DHSA)

Classification: Exempt

Schedule: 40-hour work week

Overtime: NA

Pay Rate: $49,000.00 annual

Benefits: Medical, Vision and Dental Insurance, Life and Long-Term Disability Insurance, MFAH Retirement Savings Plan (403b), Flexible Spending Plans, Paid Time Off, Reserve Time Off, Holiday Pay, Museum Membership and Discounts

Work Location: MFAH Campus

Job Summary:

The Security Manager - Security Operations Center (SMSOC) reports directly to the Deputy Head of Security Administration (DHSA) and is responsible for providing day-to-day operational leadership to a team of SOC Specialists.

A major part of the SMSOC role will involve his/her ability to communicate with SOC Specialists, Security Management, and other Museum staff. This role is responsible for day-to-day interactions to administer programs in the areas of training and development, emergency preparedness, and policy enforcement as it relates to the monitoring and communication of daily and emergency operations.

Leadership Responsibilities:

• Provides direct leadership to team of 20 SOC Specialists
• Counsel SOC Specialists, both verbally and in writing, on their job performance
• Teams with the DHSA to complete performance evaluations
• Completes written reports on accidents and incidents
• Conducts individual and group training sessions on security related topics
• Conducts security briefings and orientations for new employees
• Assists SOC specialists in monitoring applicable systems, including, but not limited to, surveillance, alarms, communications, and environmental systems.
• Implements museum and security department’s policies and procedures fairly and consistently
• Pass-down shift notes and relevant information to incoming relief supervisor(s) and officers to ensure communication of necessary information

General Responsibilities:

• Subject Matter Expert for Emergency Communication System
• Lead for monitoring international and domestic risk conditions for Museum staff traveling on Museum business, to include preparation of pre-travel briefings as needed.
• Will serve as a member of the museum emergency response team.
• May be designated as “essential personnel” and required to report to work or remain at work during inclement weather or other emergency situations.
• Manage SOC operation to ensure an adequate level of staffing at all times
• Ensure SOC Specialists maintain an impeccable appearance and carry required equipment
• Ensure adherence to department procedures, processes, and policies
• Maintain relationships with people across a variety of areas within the organization
• Participate in department projects and initiatives and provide knowledge and leadership in cross-functional project teams
• Act as a resource for staff on procedural questions and concerns; provide solutions and escalate certain issues to the appropriate personnel.
• Escalate work performance issues to the proper personnel when necessary
• Issue and collect equipment such as uniforms, radios and keys
• Ensure SOC Specialists understand and comply with post and special orders, department policies and operating procedures
• Performs other duties as assigned

Skills, Knowledge, Abilities:

• Ability to lead a team through positive example and reinforcement.
• Must be proficient in English, both written and verbal communication skills
• Proficient in general business computer software
• Practical experience working with video management systems, building alarm monitoring systems, access control monitoring systems, and communication systems.
• Maintains a friendly and courteous attitude
• Must have good writing skills in order to document incidents and events clearly and concisely
• Must be polite and tactful with dealing with co-workers and public.
• Must be alert and able to respond quickly in an emergency.
• Sound decision-making abilities
• Ability to obtain and maintain First Responder, CPR and other related certifications on a yearly basis
• Be physically able to administer First Aid and CPR including carrying first aid equipment and assisting with lifting and moving victims if required
• May be designated as “essential personnel” and required to report to work or remain at work during inclement weather or other emergency situations

Education and Experience:

• Bachelor’s degree and/or five years of related experience preferred
• Must have a minimum five years working in a monitoring or control-room environment, including practical experience working with video management, access control, and alarm monitoring systems.
• Qualifications also include a clear criminal background report, must be 18 years of age or older and have the ability to perform all tasks required of the position, with or without reasonable accommodation.
• Must have in good standing or be qualified to obtain - level 2 Non-Commissioned Security Guard license with Texas Department of Public Safety.
• Security personnel must pass a national criminal background check in order to maintain non-commission status through the Texas Commission on Private Security.
• All applicants are required to have a valid state issued ID or driver license in order to complete the application process.
• Bilingual is preferred

Working Conditions and Physical Demands:

• Must have accurate vision (22/20 or 20/40 with corrective lens acceptable).
• Ability to distinguish standard colors
• Ability to hear normal conversation at a distance of 15 feet

With or without reasonable accommodation, the individual selected must have the capacity to perform effectively all essential functions. In addition to the other demands mentioned, the demands of the job may or will also include:

• Must undergo and meet company standards for criminal background and reference checks.
• Seeing, hearing, speaking, and writing clearly in order to communicate with staff, guests and others.

Equal Opportunities for All

At the MFAH, we believe that diversity, equity, accessibility, and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and our pledge for workplace diversity, inclusion, and excellence.

Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The MFAH is equally committed to the full inclusion of all qualified individuals interested in employment with the organization. As part of this commitment, we want to ensure that persons with disabilities are provided reasonable accommodation needed to 1) participate in the job application or 2) interview process; 3) perform essential job functions; and/or 4) participate in the benefits and privileges of employment with the MFAH. If reasonable accommodation is needed, please contact the human resources department: HR@mfah.org