QA Production Manager
2 weeks ago
BEPC is looking for a QA Production Manager in Newark, NJ to join our fast-growing team of consultants
W2 Contract: 6 months with opportunities for extensions based on business needs and performance.
**Hybrid Position in Newark, NJ. Fully remote is acceptable. **
Pay Range: $37.88-66.30/hr. plus we offer Medical, Dental, Vision and Life Insurance benefits
Job Summary:
The Marketing Operations team is looking for a detail-obsessed outbound marketing operations manager for its marketing operations team. This person will own the QA process for email and push notification communications, from list selection to post-campaign deployment.
You will work with marketing partners, production, segmentation, and strategy teams to understand campaign requirements, then work side-by-side with the team to ensure the quality of our communications. You should have a demonstrated track record of email and push notification production, quality requirements, and test strategies. You should also be comfortable communicating with and between marketers and engineers.
Key responsibilities include:
• End-to-end QA of email and push notification campaigns including copy, links, and rendering across devices and customer types (current member, prospect, etc.).
• Ensure customer lists criteria is correct and enforce segmentation best practices.
• Review journey automation and customer lifecycle campaigns to guarantee the correct customers will receive the correct message at the correct time.
• Triage any issues and find quick resolutions to issues where the root cause may be an email, push, or customer segment built by the marketing operations team.
• Work with customer service and IT to address escalation issues, bugs, and support requests are addressed in a timely manner.
• Maintain an accurate and current QA checklist for marketing operations team members and business partners.
• Test and troubleshoot email templates to ensure the rendering of static and dynamic content.
• Track and submit bugs for resolution and Identify areas of opportunity that require solves to prevent recurring issues.
• Manage daily/weekly progress reporting and defect resolution tracking. Report on overall QA process, findings, and insights to understand trends.
• Drive efficiencies in campaign execution through QA process and improvements.
• Champion the QA process to ensure high campaign production standards, define test procedures and modify to meet evolving needs.
Basic Qualifications:
• Minimum of 2-5 years of experience in digital marketing or production.
• Expertise in managing and prioritizing multiple projects with a great attention to detail.
• Bachelor's Degree in Business, Marketing, Communication, Technology Field, or related field of study.
• Strong organizational and communication skills with proven ability to handle multiple projects in a fast-paced environment and ability to collaborate with cross-functional teams.
• Technically capable, excellent communicator, and a desire to improve processes.
• Strong analytical capability and a solid understanding of success metrics.
• Proficient knowledge of MS Office.
• Working knowledge and understanding of HTML.
Preferred Qualifications:
• Hands on experience executing emails with Salesforce/Exact Target or similar ESPs (Email Service Providers).
• Moderate to advanced HTML skills and a general understanding of email development.
• Moderate to advanced experience with Project Management tools such as JIRA.
• Basic SQL experience and familiarity with queries.
USOPS
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