Business Service Coordinator

4 weeks ago

Houston, United States INTEGRA Technologies Full time

Core Purpose: Ensure the safety and reliability of the energy industry. 

Mission: Certainty of Outcome through ZERO Leaks, ZERO Accidents and ZERO Delays 

Core Values: Integrity, Respect, Safety, Quality and Commitment 

Organizational Culture: Accountability; Performance; Bias to Action; Willingness to make mistakes and learn from them; ensure People feel safe and listened to. 

 

All INTEGRA Employees are expected to: 

  • Consistently demonstrate INTEGRA’s Core Values. 
  • Promote and adhere to INTEGRA’s safe work practices and procedures (including physical and psychological safety). 
  • Make their best contribution to the business and the interest of INTEGRA without any conflicts of interest. 
  • Diligently and to the best of their ability fulfill the responsibilities of their position. 
  • Comply with the policies of INTEGRA and all applicable laws. 
  • Perform any other modified or delegated duties as reasonably assigned.  


The responsibilities of Business Service Coordinator include but are not limited to:

  • Serve as a subject matter expert on Accounts Receivable and Accounts Payable in Integra Technologies, Inc.
  • Input vendor invoices with associated jobs into NetSuite for payment
  • Create purchase orders, sale orders and invoices for each job
  • Ensure cost control and tracking jobs
  • Complete month end duties for this division of INTEGRA
  • Establish a workflow for a day-to-day basis
  • Analyze the scope, determine timelines and resources needed and offer recommendations to create quotes for large service jobs. Manage the entire lifecycle of the project.
  • Assists with the oversight of projects to ensure that the scope is completed on time and within budget
  • Provides status reports, and ensures quality measures are in place to meet the standard of the deliverables and customers
  • Attend Client Pre-bid meeting to determine job scope
  • Point of contact with local and regional customers to ensure the best service possible and provide support on products, services, operations, and maintenance
  • Obtains customer information, obtains credit records from credit reporting agencies for approval of credit lines and explains available services, then coordinates with the appropriate division
  • Receives and processes orders, prepares quotes for approval, provides customer with information concerning pricing and shipping
  • Approves and inputs vendor invoices with associated job numbers to NetSuite for payment. Maintaining NetSuite and Opportunity Forecasting for Services. Ensure data is accurate, updated and communicated where needed.
  • Assigns PO's to contractors
  • Able to answer technical customer questions regarding product, service and operations or maintenance with training.
  • Interviews customers to obtain information and explain available services
  •  Trouble shoots issues but refers complaints of service or product failure, invoice adjustments and services rendered to appropriate manager for investigation
  • Work quickly, accurately, and effectively to resolve customer issues and affect long-term solutions as required
  • Enhance customer relationships and retention
  • Maintain, enhance, and drive improvement of the customer service metrics
  • Maintain and improve upon data tracking systems, and data analysis revolving around execution of services and tracking of project requirements and finances.



Knowledge, Skills and Experience Required:

•    Strong knowledge of NetSuite

•    Expertise in Accounts Receivable and Accounts Payable processes, procedures and best practices

•    Undergraduate Degree

•    Excellent project planning, management, and execution skills

•    Excellent communication skills, with proven ability to deliver data-driven insights and provide sound recommendations

•    Organized and able to manage multiple priorities at once

•    Role model INTEGRA’s Core Values of Integrity, Respect, Safety, Quality and Commitment 

•    Unwavering ethical conduct, commitment to excellence and personal accountability

  • Highly collaborative and effective team player that can build trust and maintain credibility

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