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IT Implementation Field Service Technician

2 months ago

Philadelphia, United States firstPRO, Inc Full time

firstPRO is hiring an IT Implementation Field Service Technician that will be responsible for executing operational tasks to implement IT changes at operating companies, ensuring alignment with the customer’s IT infrastructure and systems. This role involves working closely with local, regional, and corporate teams to follow the customer’s processes and strategies, as well as resolving any issues that arise during and after project implementation.


This role is a long-term contract to hire opportunity for our client located in South New Jersey. This role has a mix of national travel and remote hyper support. Travel and overtime pay included.


Responsibilities


  • Manage PC deployments with a focus on networking and hardware support.
  • Apply expert technical skills to troubleshoot and support computer systems, hardware, and software across the customer’s organization.
  • Collaborate with IT associates and business partners to identify opportunities and adjust IT services.
  • Assist in implementing new ERP systems, providing expertise in various technical areas.
  • Support IP and domain conversions, ensuring successful execution.
  • Help IT management and senior staff in developing service guidelines and operational procedures.
  • Deliver consistent, professional customer service and communication with end users and IT colleagues.
  • Participate in special projects or assignments to improve systems and operations.
  • Offer technical guidance and leadership to analysts and IT associates.
  • Collaborate with vendors to develop quotes, gain approvals, and facilitate ordering of equipment and services based on documented needs and best practices.
  • Work with colleagues to identify and resolve issues.


Requirements


  • Experience: Ideally, 2 years of desktop implementation support.
  • Technical Skills: Experience with Windows OS, Office 365, PC rollouts, printers, and basic networking (routers, switches, wiring).
  • Travel: Up to 90% travel, depending on project needs.
  • Independence: Ability to work with minimal supervision.
  • Multi-tasking: Capable of managing multiple projects in a fast-paced, growing, nationwide organization.
  • Flexibility: Able to work across time zones and geographies.
  • Communication: Strong presentation, interpersonal, and communication skills, both written and verbal.
  • Availability: Willingness to work occasional weekends or off-hours if necessary for critical issues.
  • Physical Requirements: Able to stand, walk, sit, bend, and lift up to 50 pounds occasionally, and frequently lift up to 10 pounds.