Field Service Engineer

2 weeks ago

Bryan, United States AGS Scientific, Inc. Full time

Since 2003, AGS Scientific, Inc. has provided high quality analytical instrumentation for laboratory, field and industrial use. Our clients, located throughout North America, include environmental monitoring & research, oil & petrochemical industries, product and food quality control, pharmaceutical industries & more.


As a leading distributor in the world for Nippon Instruments Corporation (Osaka, Japan) and a growing provider of products from A.Krüss Optronic (Hamburg, Germany), we maintain a warehouse of spare parts & accessories, have a full demonstration laboratory, and provide our clients with after sales support such as factory warranty, extended warranty contracts, as well as phone/email technical support. AGS Scientific is a small, yet growing business that focuses on being a true partner for our clients and an extended family to our employees.


We are looking for a self-motivated & detail-oriented person to join our team. The ideal candidate would excel in an independent work environment without the need for continuous supervision.

An initial training period will include:

  • Learning our company software systems and policies
  • Helping with the processing of customer orders
  • Learning to answer customer questions via phone/email
  • Help with additional duties in the office as needed

Additional responsibilities after initial training:

  • Provide technical support to customers by troubleshooting software and hardware issues
  • Travel with other technicians within the USA and Canada to learn how to install and service mercury analyzers
  • Travel to Japan (no more than once per year) for factory product training
  • Collaborate with team members to improve customer support processes

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