Data Entry/Customer Service

14 hours ago


Highland Heights, United States Talent Groups Full time

Below are the work hours and Tuesday to Saturday schedule.


Looking for only 2nd shift.

  1. Second shift - Tuesday-Saturday 4:30pm-1:00 am - Training will be done on 1st shift.
  2. First shift – Tuesday-Saturday 9 AM to 5:30 PM EST


Required Skills:

  • Accurate data entry skills with intermediate computer skills including variety of computer software developed both in-house i.e. Microsoft Office.
  • Places calls to the investigator sites delivery sponsor alerts, voice alert values, and any other critical values.
  • Strong analytical, interpersonal and time management skills
  • Strong client and phone service skills
  • Critical thinking and problem-solving skills to support quality decision making
  • Good written and oral communication skills


Job Responsibilities:

  • Interacting via email and phones with sites in studies.
  • Working with participants samples from sites that have problems and need resolution from the site.
  • Completing the paperwork to send out samples that are received in error.
  • Communicating with project managers, logistics department and supplies department.
  • Working on database daily on resolving exceptions that trigger from samples needing further data.
  • Utilizing Microsoft Excel when working our exceptions.




Thank you.


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