Technical Support
3 weeks ago
Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs in a CLASSIFIED environment. Performs problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems. Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites. Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements. Provides expert and second tier technical support for the installation and repair of complex systems and outages. Reviews system and configurations to ensure successful implementation of services into production. Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair. Partners with developers and engineers to reduce reoccurring incidents. Provides consultative assistance during off hours as needed. Assist in developing continuous process improvement for support tools, troubleshooting techniques. Collaborate and assist R&D in the testing and optimization of product support techniques and tools. Communicate to appropriate internal personnel of issues at a particular account. Determine the effectiveness of known solutions for the reported problem and apply these solutions as required. Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist. Determine the troubleshooting workflow and organize support priorities. Determine severity and complexity of a reported issue and escalate to the appropriate specialist. Provides training to customers.
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Technical Support Engineer
1 week ago
Alexandria, United States Advanced Solutions International Full timeTechnical Support Engineer, TopClass LMS WBT Systems - Alexandria, VA (Remote) About us TopClass LMS by WBT Systems provides the tools for associations and training organizations to become the preferred education provider in their market, delivering value to learners at every stage of their working life. Our award-winning learning system delivers impactful...
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Technical Support Engineer
2 weeks ago
Alexandria, United States Advanced Solutions International, Inc. Full timeTechnical Support Engineer, TopClass LMSWBT Systems - Alexandria, VA (Remote)About usTopClass LMS by WBT Systems provides the tools for associations and training organizations to become the preferred education provider in their market, delivering value to learners at every stage of their working life. Our award-winning learning system delivers impactful...
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Technical Support Engineer
2 days ago
Alexandria, United States Advanced Solutions International, Inc. Full timeTechnical Support Engineer, TopClass LMSWBT Systems - Alexandria, VA (Remote)About usTopClass LMS by WBT Systems provides the tools for associations and training organizations to become the preferred education provider in their market, delivering value to learners at every stage of their working life. Our award-winning learning system delivers impactful...
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Technical Support Specialist
2 weeks ago
Alexandria, United States Volunteers of America Full timeOverview “Go where ever we are needed and do whatever comes to mind.” - Ballington & Maud Booth, Founders Volunteers of America (VOA) is a faith-based, nationwide nonprofit organization dedicated to helping those in need rebuild their lives and reach their full potential. The VOA network includes more than 16,000 full-time professionals...
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Technical Support Specialist
2 days ago
Alexandria, United States Volunteers of America Full timeOverview “Go where ever we are needed and do whatever comes to mind.” - Ballington & Maud Booth, Founders Volunteers of America (VOA) is a faith-based, nationwide nonprofit organization dedicated to helping those in need rebuild their lives and reach their full potential. The VOA network includes more than 16,000 full-time professionals...
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Technical Support Consultant
1 week ago
Alexandria, United States Clarivate Full timeWe are looking for a Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team! You will use IPfolio’s standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio’s clients. If you have prior troubleshooting experience in a customer facing environment...
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Technical Support Consultant
3 days ago
Alexandria, United States Clarivate Analytics US LLC Full timeWe are looking for a Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team! You will use IPfolio's standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio's clients. If you have prior troubleshooting experience in a customer facing environment and...
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Technical Support Consultant
7 days ago
Alexandria, United States Clarivate Analytics US LLC Full timeWe are looking for a Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team! You will use IPfolio's standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio's clients. If you have prior troubleshooting experience in a customer facing environment and...
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Technical Support Consultant
2 days ago
Alexandria, United States Clarivate Analytics US LLC Full timeWe are looking for a Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team! You will use IPfolio's standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio's clients. If you have prior troubleshooting experience in a customer facing environment and...
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Technical Support Specialist
1 month ago
Alexandria, United States Pharco Corporation Full time**Technical Support Specialist** **Company:** **Department:**Engineering and Maintenance **Location:**Alexandria **Job ID:**PBI.ENG.TS ** **Technical Support Specialist**** **Summary:** Execute & follow-up the daily operations of the technical support team providing technical support to new projects according to business needs and Follow up the...
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Alexandria, United States Amentum Full timeAmentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more...
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Alexandria, United States Amentum Full timeAmentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more...
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Administrative and Technical Support Specialist
2 weeks ago
Alexandria, Virginia, United States Amentum Full timeAmentum is seeking highly motivated, self-starting office Administrative Support. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Ability to obtain and maintain a Secret clearance.Responsibilities:Records and file managementEmployee in- and...
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Alexandria, Virginia, United States Amentum Full timeAmentum is seeking highly motivated, self-starting office Administrative Support. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Ability to obtain and maintain a Secret clearance.Responsibilities:Records and file managementEmployee in- and...
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Alexandria, United States Amentum Full timeAmentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more...
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Alexandria, United States Amentum Full timeAmentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more...
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Technical Writer IV
3 weeks ago
Alexandria, United States Invictus International Consulting, LLC Full timeJob DescriptionJob DescriptionTitle: Technical Writer IVLocation: National Capital RegionClearance: TS/SCI with the ability to obtain and maintain a CI polygraphJob Details:Responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user...
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Technical Writer IV
2 days ago
Alexandria, United States Invictus International Consulting, LLC Full timeJob DescriptionJob DescriptionTitle: Technical Writer IVLocation: National Capital RegionClearance: TS/SCI with the ability to obtain and maintain a CI polygraphJob Details:Responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user...
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Technical Theater Director
2 weeks ago
Alexandria, Virginia, United States Episcopal High School Full timeEpiscopal High School is seeking a highly skilled and motivated Technical Director to oversee all aspects of sound and lighting for special events and technical direction for all theater productions. The Technical Director will play a crucial role in ensuring the smooth operation of technical elements, contributing to the success of various school events,...
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Solution Architect/technical Writer
2 days ago
Alexandria, United States Systems Planning and Analysis, Inc. Full timeOverview: Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and...
