Service Manager Internships

ORGANIZATIONAL SUMMARY:

The Arc San Francisco is a non-profit service and advocacy organization dedicated to supporting adults with intellectual and developmental disabilities and their families in San Francisco, San Mateo, and Marin counties.

Our mission is to partner with adults with intellectual and developmental disabilities as they design their futures and transform our communities through lifelong learning and self-determination. We offer a wide range of services that touch every aspect of adult life, including independent living supports, skills building, employment training, and creative expression.

As a committed community partner, we believe in the power of educational outreach, business partnerships, and being a reliable resource for families, supporters, public policy makers, and all those who share our vision of fostering a more informed, diverse, and inclusive society. We envision an equitable and just world in which all individuals with intellectual and developmental disabilities thrive.

POSITION SUMMARY:

The Service Manager of Internships oversees all aspects of internship programs, including their development, implementation, assessment, and outreach. This role is responsible for supervising and coordinating the services provided by internship coordinators and job coaches at The Arc.

Reporting to the Associate Director of Workforce Development, the Service Manager of Internships collaborates with employer and community partners to create successful internship opportunities for adults with intellectual and developmental disabilities in the San Francisco Bay Area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational Duties

· Serve as the primary contact in developing, managing and training interns at California Academy of Sciences

· Maintain a caseload and provide employment support services and educational training to interns.

· Ensure program implementation aligns with participant and agency goals and mission.

· Oversee daily operations of all internship programs across San Francisco Bay Area counties.

· Collaborate with stakeholders to support participants in achieving their career goals.

· Develop and deliver job readiness curriculum and content.

· Coordinate and facilitate meetings and events for participants and stakeholders.

Supervisory/Leadership Responsibilities

· Recruit, supervise and train internship coordinators and job coaches.

· Ensure staff meet job expectations, reporting requirements, monthly utilization goals and tracking performance metrics.

· Identify training needs and develop and implement training plans for staff.

Conduct coaching sessions and performance evaluations for staff.

Cross-functional Collaboration

· Coordinate with the Intake Department and Job Development for service referrals, waitlists, and caseload management.

· Work with the Associate Director of Workforce Development and Associate Director of Job Development to research and develop new internship and employment opportunities.

· Collaborate with Employment Services managers and other departments to advance the agency’s mission and execute the strategic plan.

Stakeholder & Community Interaction:

· Participate in community events and relevant agency meetings.

· Build and maintain relationships with employers and community partners.

· Organize and facilitate participant annual meetings and interdisciplinary team meetings as needed.

Reporting/Finance Responsibilities

· Track and report program performance monthly, quarterly, annually to meet goals and budget requirements.

· Manage program funding streams and coordinate billing and reporting with finance and quality assurance departments.

Compliance and Quality Assurance

· Ensure programs adhere to funding regulations and maintain high-quality standards.

· Maintain data accuracy and compliance across Salesforce and other databases.

· Develop tools and systems to address compliance and quality assurance concerns.

Key Competencies: To perform the job successfully, an individual should demonstrate the ability to exhibit the following competencies:

§ Communication: Speaks clearly and effectively, is thoughtful, persuasive; writes clearly and informatively; varies communication style to meet need of audience

§ Knowledge: Possesses technical knowledge required to do the job including knowledge of the developmentally disabled population.

§ Judgment: Exhibits sound and accurate judgment; can clearly explain reasoning for decisions; includes appropriate people in decision-making process; demonstrates persistence and overcomes obstacles

§ Adaptability: Adapts to changes in work duties and organizational structure

§ Problem Solving: Identifies and resolves problems in a timely manner, works with others to solve complex problems.

§ Customer Service: Ability to work comfortably with diverse populations, with sensitivity to issues concerning developmental and all disabilities. Responds efficiently and cordially to requests for service and assistance interdepartmentally.

§ Professionalism: Reacts well under pressure; treats others with respect and consideration; follows through on commitments

§ Dependability: Completes tasks on time; takes responsibility for own actions; can be relied upon

§ Strategic Thinking: Develops strategies to achieve organizational goals; identifies external and internal issues and opportunities; adapts strategy to changing conditions

§ Acumen: Understands implications of decisions on other areas of the organization; displays orientation to non-profit environment; aligns work with strategic goals

§ Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others

§ Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; develops innovative approaches and ideas

§ Professional Expectations: Demonstrated ability to fulfill The Arc’s professional expectations of accountability, active collaboration, commitment, communication, diversity, and professionalism.

EDUCATION AND/OR EXPERIENCE

§ A minimum of one year’s experience as a job coach, internship coordinator or in a similar role is required.

§ Experience working with employment goals and in workforce development desired, but not required.

§ Experience working with individuals with intellectual and developmental disabilities preferred.

§ Supervisory experience preferred.

§ Strong administrative, communication and computer skills required, with proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint, Teams) and Salesforce.

§ Experience in professional settings is preferred.

§ Valid California Driver’s license, clean motor vehicle report, and acceptance as a covered driver by The Arc’s auto insurance company.

PHYSICAL DEMANDS:

Repetitive keyboard use; phone use, walking, standing, bending stooping and direct client interaction.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

This position is primarily located at California Academy of Sciences (or other internship sites) and 1500 Howard Street, San Francisco. However, may require traveling to off-site meetings as required.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

We will consider qualified candidates with criminal histories in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance.

The Arc San Francisco is an Equal Opportunity Employer