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Production Support Analyst

2 months ago

Bloomfield, United States VLink Inc Full time

Job Description:

• Monitor and troubleshoot production issues for various systems and applications

• Collaborate with cross-functional teams to identify and resolve production issues

• Perform root cause analysis and provide solutions to prevent future issues

• Create and maintain documentation related to production issues and resolutions

• Implement and maintain processes and procedures to improve production support

• Provide daily, monthly and yearly reports on system usage, performance and issue status

• Coordinate with development teams to ensure proper deployment and release of software and updates

• Understand application code to apply emergency fixes to resolve outages if necessary

• Maintain a strong and collaborative relationship with delivery teams and consuming application teams

• Evaluate application performance and certify operational readiness for new installations and updates

• Participate in on-call rotation and respond to production issues after business hours

Required qualifications to be successful in this role

Bachelor’s Degree with at least 8+ years of experience in Production Support related role:

• Solid understanding of RESTful APIs and Web Services and message formats such as JSON and XML/SOAP

• Strong technical skills in Java, Python, SQL, Linux and scripting languages

• Good understanding of JVM memory and Garbage collection

• Ability to troubleshoot and resolve complex production issues efficiently

• Excellent problem-solving and analytical skills

• Effective communication skills to collaborate with cross-functional teams effectively

• Experience in security concepts such as TLS, SSL certificates, authentication and authorization mechanisms

• Experience with monitoring and metrics tools such as Splunk and DynaTrace