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Moderator for Participant Testing

2 months ago

Scottsdale, United States Applause Full time

Are you tech savvy and comfortable using the latest wearable gear? Do you feel comfortable learning new technology and instructing/guiding others in their usage? If so and you're ready to get started ASAP please review these high level qualifications.


IMPORTANT: Please note that a key component of this role involves being recorded while leading participant testing sessions. If you're not comfortable being recorded on video, please do NOT apply.


Terms:

  • Type: Independent Contractor (1099)
  • Location: Onsite office: 6155 E Indian School Rd, Suite 100, Scottsdale, AZ 85251
  • Duration: Through September 30, 2024 with potential renewal
  • Pay rate: $20 per hour


Responsibilities:

  • Check-in and check-out smart device testers
  • Instruct, guide and assist testers through the smart device testing session
  • Escalate smart device problems or tester reported issues to the designated Lead
  • Collaborate with team members and communicate updates across the team
  • Attend related trainings, status and related team meetings


Qualifications:

  • Strong communications skills
  • Customer service experience
  • Can follow detailed technical documentation & instructions
  • Problem solving capabilities
  • Be a quick learner
  • Must be dependable