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Technical Writer
2 months ago
We are seeking a Technical Writer to join our team in Dallas, Texas.In this role you will, help take our employee-focused HR services to new heights. As an ideal candidate, you have proven experience in a technical field as well as familiarity with Human Resources policies and procedures.
Responsibilities:
- Develop, writes, and edits content for the People Centers Knowledge Base articles for use within Service Now
- Prepares written documentation to transfer technical information about HR concepts, situations, products, services, or results to audiences with varying levels of technical knowledge
- Collaborate with HR managers and specialists to gather the necessary information such as policies, procedures and guides
- Translate complex HR policies into understandable, easy-to-read documents
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
- Identify, review, and organize existing documentation to ensure accuracy, clarity, and consistency
- Create easy-to-understand user interfaces texts, articles, online help and training guides
- Ensure information is presented in a way that is easy to understand by diverse audiences
Requirements:
- ServiceNow experience preferred
- Bachelor’s degree in English, Technical Writing or a related field
- Experience in technical writing of HR-related documents
- Proficient in MS Office Suite
- Experience writing clear and concise text, articles, reports, process guides, or other document types for various audiences
- Detail-oriented with excellent communication skills