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Customer Service Representative

2 months ago

Louisburg, United States Apex Systems Full time

Client: Instacart

Title: Customer Service Representative

Pay Rate: $24/hourly

Store Location - 1400 W Amity Road, Louisburg KS


Contract Duration: 3-months


Shifts - Monday through Sunday

10:00 a.m. – 3:00 p.m.

3:00 p.m. – 8:00 p.m.

10:00 a.m. – 8:00 p.m.


Hard Qualifications:

  • Clean Resume
  • Can work part-time and onsite


ABOUT THE ROLE

As the Brand Ambassador, you will be the face of the Caper Cart and be the first impression for our brand and the stores we represent.


ABOUT THE JOB

● Engaging with customers as they enter the store; demonstrate how the Caper products work and encourage usage

● Assisting customers throughout their end-to-end experience to ensure their journey is smooth and seamless from onboarding, to adding their first items, to completion of checkout on the cart

● Acting as the go-to resource for all customer and store team needs by resolving customer or cart issues as they arise

● Gathering feedback from customers on their experience and reporting to the Caper team

● Ensuring that opening and closing tasks are completed to ensure cart availability for customers


Orientation:

  • Attire: Solid black polo shirt. Khaki or black chino. Jeans are OK but no ripped jeans. Closed-toe shoes.
  • What to expect: We will provide you with a demo and orientation of the cart, feedback forms, and remote management app (on provided tablet). You will get to shop with the Caper cart yourself. From there, you can ask any questions you have


Deliverables:

  • Daily open and close tasks for Caper Carts
  • Instruct grocer customers on how to use Caper Carts, promote capabilities, make it an exciting shopping experience
  • Daily feedback on transactions – filled out via Android tablets provided onsite
  • Track # of transactions
  • Review of cart during checkout: ensuring products in cart match checkout list/costs