Information Technology Support Analyst

2 weeks ago

Boca Raton, United States TALTEK | TALENT en TECHNOLOGIE Full time

TALTEK is looking to fill the following position for one of its clients:

IT Support Analyst


JOB SUMMARY

Experienced IT Support Analyst to join our elite team dedicated to providing exceptional service to high-net worth clients. The ideal candidate will have 5-7 years of experience in IT support, with a proven track record of serving VIP customers. This role demands superior customer service skills, meticulous attention to detail, and a proactive approach to client interactions.


RESPONSIBILITIES

  • Technical Support: Provide high-level technical support to high-net worth clients, ensuring prompt resolution of all IT-related issues.
  • Customer Service: Maintain a superior customer service mindset, delivering personalized and attentive service to each client.
  • Incident Management: Effectively manage and resolve incidents, ensuring minimal disruption to clients' activities.
  • Technology Solutions: Advise clients on the best technology solutions to meet their specific needs, ensuring optimal performance and security.
  • Documentation: Maintain detailed and accurate records of support requests, solutions provided, and client interactions.

REQUIREMENTS

  • Experience: 5-7 years of experience in IT support, with a focus on serving high-net worth or VIP clients.
  • Customer Service: Demonstrated ability to deliver exceptional customer service, with a keen attention to detail and a client-first attitude.
  • Technical Skills: Proficiency in a wide range of IT systems, software, and hardware.
  • Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and develop effective solutions.
  • Professionalism: High level of professionalism, discretion, and confidentiality in all client interactions.

Preferred Qualifications

  • Certification in relevant IT fields (e.g., CompTIA A+, ITIL, Microsoft Certified Professional).
  • Previous experience in a VIP service environment.
  • Knowledge of cybersecurity best practices and solutions.


ABOUT TALTEK

TALTEK is an information technology placement and consulting firm. At TALTEK, we are committed to offering the best level of service to both our clients and candidates. Our approach is human and our values are transparency, integrity and respect.

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