Media Services Architect

3 weeks ago

Palo Alto, United States Tencent Americas Full time

About the Company:

Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social platforms (Weixin/WeChat), high-quality entertainment (from video games, music, TV and film, sport and literature), FinTech (WeChat Pay and QQ Wallet) and industry-leading cloud products and services.


Headquartered in Shenzhen, we have offices around the world, including in Amsterdam, London, Berlin, Los Angeles, Palo Alto, Seattle, New York, Tokyo, Singapore, Bangkok, and Seoul. We have been recognized by Forbes as one of the World’s Best Employers (2021), a Top 100 Digital Company (2019) and one of the World’s Most Innovative Companies (2018). Tencent is committed to recruiting, mentoring, and developing a diverse workforce that is broadly representative of the communities it serves.


About the role:

With over 20 years of research and experience in audio and video technology, Tencent Cloud launched Tencent Cloud Media Services, a new international audio and video brand, in 2022. It provides a one-stop media solution including instant messaging, video on demand, live streaming, and global acceleration. Through comprehensive audio and video SDKs and PaaS services, Tencent Cloud offers low-cost, efficient, and innovative solutions for the businesses of global customers.


Responsibilities:

  • Work closely with the regional sales team as the point of contact for customers in the field of audio and video. Provide technical support for pre-sales technical consultation and PoC verification services, maintain customer relationships, and assist the business team in achieving their goals.
  • Support the regional architecture team in analyzing customers' media business technology architecture and identifying their needs and values in audio and video scenarios. Provide industry solutions and case studies for international markets, such as OTT, social media, gaming, education, and business.
  • Understand industry solutions and combine customers' business and technical requirements with the features of Tencent's audio and video products. Help customers achieve their goal and values. Effectively communicate the customer requirements and industry requirements to product development team.
  • Actively participate in public online and offline product/industry presentations to share Tencent's media product capabilities, industry experience, and insights. Enhance the influence of Tencent's Cloud Media Services, strengthen and establish Tencent's industry customer network in the field of media services.
  • Actively collaborate with the channel and marketing teams to support Tencent Cloud's regional ecosystem partners, including channel empowerment training, participating in workshops, and Media Demo Day.


Requirements:

  • At least three years of work experience with a bachelor's degree or above in computer/IT/cloud computing related area.
  • Excellent Chinese and English skills with fluency in communication, public speaking, and solution documents writing .
  • Familiarity with the audio and video field, such as CPaaS products, live streaming, video on demand, encoding/decoding, and network transmission.
  • Strong customer-oriented work skills and a good sense of customer service, with the ability to communicate with technical decision-makers.
  • Experience in related industries or working with public clouds is a plus.
  • Excellent cross-cultural communication skills are preferred.


The base pay range for this position in California is $96,800 to $143,300 per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.

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