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Inside Sales Lead

2 months ago

Charlotte, United States LHH Full time

LHH is partnering with a growing manufacturer in Huntersville, NC for a direct hire Business to Business Inside Sales Lead position The ideal candidate has 3+ years of inside sales/B2B account management experience and great leadership skills


Responsibilities:

  • Manage the order process to ensure timely and accurate order entry.
  • Set up new customer accounts and organize relevant data on the server.
  • Handle customer calls and order placements efficiently.
  • Generate quotes upon request.
  • Address customer complaints, document and resolve issues, and communicate the outcomes to the relevant personnel. Follow up to ensure customer satisfaction.
  • Maintain accurate customer records in Dynamics GP and CRM systems.
  • Organize active and closed records on the server in the appropriate locations.
  • Assist the Sales team with follow-ups, lead management, literature requests, sample requests, and customer calls.
  • Promote and sell consumables to targeted market segments, both to new and existing customers.
  • Manage and nurture relationships with current clients to sustain and grow business.
  • Identify and engage with key decision-makers within customer organizations.
  • Qualify prospective clients and leads to assess business opportunities.
  • Understand customer needs to recommend suitable products effectively.
  • Actively seek new business opportunities to expand the customer base.
  • Schedule and coordinate product demonstrations and meetings with appropriate stakeholders.
  • Maintain up-to-date customer follow-up records in the CRM as per company guidelines.
  • Monitor and report on competitive activities, products, and pricing to management.
  • Prepare annual sales forecasts for specific market segments.
  • Adhere to company policies and directives to maximize profitable sales and achieve company objectives.
  • Collaborate with Sales Management to set and achieve goals and objectives, tracked by key performance indicators (KPIs).
  • Participate in sales meetings, training programs, conventions, and trade shows as directed.


Qualifications:

  • 3+ years' experience in inside sales within manufacturing and/or distribution.
  • Strong computer skills, including Microsoft GP, Excel, and Outlook.
  • Bachelor’s degree preferred.