Information Technology Technical Support

6 days ago

Morris Plains, United States Sky Systems, Inc. (SkySys) Full time

IT Support Engineer

Morris Plains, NJ (On-Site)


  • Resource must have experience working in Manufacturing Environment, with QC, Documentation, GMP, and relevant industry experience.Flexibility in supporting a 24-7 manufacturing environment
  • Provide technical assistance and support to end-users by responding to helpdesk tickets, emails, or phone calls in a timely and professional manner.
  • Diagnose and resolve hardware, software, and network-related problems, both on-site and remotely.
  • Escalate complex technical issues to the appropriate team or vendor for resolution.
  • Collaborate with internal stakeholders to identify root causes, patterns, and trends to prevent future technical issues.
  • Install, configure, and upgrade computer hardware, software, and peripherals.
  • Assist in the deployment, maintenance, and management of IT infrastructure, including servers, switches, routers, and firewalls.
  • Conduct regular system performance monitoring, maintenance, and optimization to ensure maximum uptime and reliability.
  • Create and update documentation of standard operating procedures, technical guides, and knowledge base articles.
  • Participate in IT projects, initiatives, and upgrades, ensuring successful implementation and minimal disruption.
  • Stay abreast of industry trends, emerging technologies, and best practices, recommending improvements to existing systems and processes.
  • Maintain inventory and track IT assets, software licenses, and warranties.
  • Proven experience as an IT Support Engineer or in a similar role, providing technical support to end-users.
  • At least 2 years of experience in the relevant line of work
  • Strong knowledge of desktop operating systems (Windows, macOS) and productivity applications (Microsoft Office, G Suite).
  • Experience in troubleshooting hardware and software issues, including desktops, laptops, printers, peripherals, and networking equipment.
  • Proficiency in remote support tools and technologies.
  • Familiarity with network protocols, DNS, DHCP, TCP/IP, VPN, and other networking concepts.
  • Ability to diagnose and resolve issues related to Active Directory, Exchange, and other server applications.
  • Excellent problem-solving and analytical skills, with the ability to prioritize and manage multiple tasks efficiently.
  • Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
  • Proactive mindset with a keen attention to detail and a commitment to maintaining high-quality standards.
  • Comfortable with learning and following cleanroom behavior and aseptic gowning procedures

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