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Healthcare Customer Service Representative
2 months ago
Job Title: Healthcare Customer Service Representative
Location: Memphis, TN or Lake Mary, FL (Hybrid Position 2-3 days onsite and 2-3 days remote)
Pay: $17/Hr.
Contract: 6 months + High Possibility of Extension
Start: 09/23/2024
End: 03/24/2025
Description:
Job Title: Customer Service Senior Representative
Duties: Delivers specific delegated Customer Service tasks assigned by a supervisor. Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances or complaints of moderate to substantial complexity. Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.
3 Non-Negotiable Skills:
- Great customer services skils
- Able to multitask
-Attention to detail
Education: .
Skills and Experience:
Minimum Degree Required: Completed High School (Diploma or GED)
