Floor Manager

4 weeks ago

Washington, Washington, D.C., United States WineLAIR DC Full time

Job Title: Floor Manager
Location: wineLAIR | 1120 22nd Street NW | Washington, DC 20037
Reports To: Service Director
Department: Operations
Position Type: Part-Time, Hourly

About Us

wineLAIR is an exclusive, private membership club known for offering a refined environment, exceptional services, and a strong sense of community for our members. We cater to individuals who appreciate high standards in leisure, business, and social settings. Our team is committed to providing a seamless experience for members and guests, ensuring that every visit exceeds expectations.

Position Overview

We are seeking an energetic and personable Floor Manager to join our team. Our Floor Managers play a key role in overseeing the service operations of the Club to ensure smooth, efficient operations in line with our mission to deliver an outstanding Member experience.

This is a unique opportunity for a hospitality professional with an interest in luxury service, who possesses a strong command presence coupled with service experience and instincts and a willingness to work alongside their small team. We are looking for the right people to join our team and are open to candidates who only want to star a couple shifts per week.

While on duty, Floor Managers provide main oversight of service standards and are the primary lead for servers, bussers, concierges, and other floor staff.

Key Responsibilities:

Service Management

  • During service, act as the liaison between back of house and front of house, including being point of contact on any BEOs related to events during that service. se, food & beverage, facilities, and events) are running smoothly.
  • Ensure high standards of service are maintained and serve as the on-duty manager for service-related operations, initiatives, and policies.
  • Lead the opening of the Club that day, the daily line up, and complete the shift report to communicate relevant details to the next opening manager.
  • Maintain a high standard of cleanliness and safety throughout the club, in accordance with health and safety regulations.
  • Collaborate with the Service Director to develop and implement operational policies, procedures, and systems to improve efficiency and member satisfaction based on your observations during service.

Member Relations

  • Build strong relationships with
  • Escalate Member inquiries, complaints, or concerns in a professional and timely manner to the Service Director
  • Maintain an up-to-date awareness of Membership offerings, events, and opportunities so that you can respond with informed authority to staff and Member questions when you're the MOD.
  • Ensure a warm, welcoming atmosphere is maintained at all times, and Members feel appreciated.

Staff Management and Leadership

  • Provide leadership, mentorship, and guidance to Club staff, ensuring that team members are motivated, well-trained, supported, and adhere to the club's service standards.
  • Foster a positive, team-oriented work environment that encourages collaboration, innovation, and respect.

Event Execution

  • Lead the execution of Club events when you are MOD.
  • Ensure exceptional Member experiences during events.

Other Duties

  • Ensure all Club policies and procedures are followed by staff and members.
  • Partner with the culinary partners and be primary contact with lead chefs.

Qualifications

  • Experience: At least 3 years of experience in restaurant or food-service management. Experience in private membership clubs or high-end service environments is a plus.
  • Education: A degree in Hospitality Management, Business Administration, or a related field is a plus.
  • Skills:
    • Strong leadership and team-management skills, with the ability to motivate and inspire staff.
    • Excellent communication and interpersonal skills, with the ability to build rapport with Members and staff.
    • Demonstrated problem-solving abilities, with a focus on customer service and operational efficiency.
    • Ability to manage multiple tasks and priorities in a service environment.
  • Knowledge: A strong understanding of F&B operations and management and events/catering.
  • Physical Requirements: Ability to work flexible hours, including evenings and weekends, as needed. Must be able to stand, walk, and move about the club for extended periods.

Compensation

  • Starting at $30/hour, with increases for successful candidates scheduled at 90 and 180 days
  • Inclusion in a Membership-growth cash bonus program after 90 days
  • Opportunities for professional growth and development within a growing membership organization

How to Apply

Please submit your resume and a cover letter outlining your experience and qualifications for the role at wineLAIR to >. During the interview process we will request professional references and will contact previous employers.

wineLAIR is an Equal Opportunity Employer and is committed to diversity and inclusion in the workplace. We encourage all qualified individuals to apply.

More detail about WineLAIR DC, please visit https://culinaryagents.com/entities/301528-winelair-dc

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