Customer Service Representative

2 weeks ago

Saint Charles, Missouri, United States GCH Employee Leasing Inc. Full time

_Customer Service Representative_


Bema Incorporated, a recognized leader in the flexible packaging industry, is looking for an experienced Customer Service Representative with a proven track record in supporting a fast-paced organization.

Bema encourages innovation from its associates, employs the latest technology and has aggressive expansion plans.

Responsibilities include, but not limited to:

  • Work with warehouse and pre-press personnel for order accuracy and timely shipment
  • Manage backorder/out of stock items
  • Issue credits
  • Track orders and packaging slips
  • Follow up on order status with customer
  • Prepare bill of ladings, warehouse shipment labels and billings each day
  • Work with transportation companies to provide customer pickup and delivery dates
  • Handle customer inquiries/complaints in a diplomatic, efficient, and knowledgeable manner
  • Assist with miscellaneous projects, mailing, faxes, etc. as needed
  • Participating member of the AIB Mock Recall team

Education and Experience:

  • MUST have at least 2 years of customer service experience in a manufacturing environment
  • Experience using and ERP system such as SAP, Oracle, or MS Dynamics NAV
  • A PLUS
  • MUST be proficient in Microsoft Word, Excel, and Outlook
  • MUST have excellent communication skills and phone skills
  • MUST be highly organized
  • Experience processing digitally printed label, cartons or flexible packaging
  • A PLUS
  • Direct experience supporting customers that purchase pouches, laminated films and extruded films
  • A PLUS

Required Qualifications:

  • Able to take initiative and identify areas to streamline processes and implement improvements
  • Mathematical skills are necessary for validation of estimates and billing
  • Selfstarter, ability to work independently
  • Able to work well, have a strict attention to detail and be able to work accurately under pressure
  • Ability to multitask successfully
  • Strong problemsolving talents
  • Helps ensure all procedures for the company and the American Institute of Baking (AIB) are followed.
Equal Opportunity Employer

Industry

  • Packaging and Containers

RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED

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