Support Analyst

ASA Automotive Systems, Inc. is the leader in industry vertical and point of sale software solutions in the North American aftermarket Tire and Auto repair industry. We specialize in ERP solutions for retail, wholesale and commercial segments of the industry providing solutions that include point of sale, e-commerce, accounting, inventory, customer, and vendor management modules while also integrating with market leading partner solutions.

Are you interested in a position that provides career growth?

Are you passionate about learning new skills and overcoming challenges?

Do you enjoy working with end users and resolving their needs?

Does helping customers reach their fullest business potential intrigue you?

Are you interested in product lifecycle management?
ASA is rapidly growing and is seeking to add an additional Support Analyst to the Enterprise team If you answered yes to any of those questions, we want to hear from you

In this role, you will provide Tier 1 and 2 consultative support to Enterprise level customers.

As a support analyst, your technical capabilities and business transaction acumen will reach untapped potential as you work with a variety of customers Additionally, this role will have the opportunity to participate in the product development lifecycle to meet the needs of our customers' business.

KEY RESPONSIBILITIES:

• Provide Tier 1 and 2 consultative support to both customers and ASA internal resources. Refer advanced issues to Senior Analysts or Developers.
• Analyze and understand the internal business processes of the ASA customer to provide specific solutions that maximize operational effectiveness.
• Participate in the new product development lifecycle and software updates including reference material and procedural creation, and all phases of testing and implementations.
• Achieve knowledge and proficiency with ASA products and services.
• Serve as a highly visible liaison between the client and our support, consulting and development teams as well as our 3rd party vendors and business partners
• Actively contribute to internal and external documentation and reference material

SKILLS

• Excellent written and verbal communication skills.
• Strong client relationship building.
• Ability to work under pressure and efficiently handle multiple tasks.
• Strong critical thinking and problemsolving abilities.
• Accounting and Automotive experience (preferred).
• Familiarity with Progress and OE Connect (preferred).
• Displays a curious nature and willingness to learn.

Pay:
From $50,000.00 per year

Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer support: 1 year (preferred)

Ability to Relocate:

• Londonderry, NH 03053: Relocate before starting work (required)

Work Location:
In person

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