Child Support Specialist

1 week ago

Modesto, California, United States Stanislaus County Department of Workforce Development Full time

About the Opportunity:

THE IDEAL CANDIDATE

The Stanislaus County Department of Child Support Services (SCDCSS) provides a broad range of support services to its customers including establishment of parentage, establishment of child support orders, enforcement or modification of child support orders, location of absent parents, and collection of support orders.

SCDCSS partners with its 148 agency employees, other county, State and Federal government agencies, and numerous community-based organizations to provide easily accessed and responsive services.

SCDCSS is classified as a 'large' county based on its caseload of approximately 22,779 active case files. Annual collections for FFY 2023/2024 were $56.6 million.

To learn more about the Department of Child Support Services, click here.

ABOUT THE POSITION
Child Support Specialist I - $ $26.71

Child Support Specialist II - $ $31.28

The Child Support Specialist I is the entry-level classification in the series.

This individual is responsible for locating absent parents, investigating the ability to pay child support, enforcing orders to collect legally mandated support, enforcing medical support, interpreting and explaining legal provisions and regulations, and testifying in court.

Because of the delicate nature of the casework, individuals in this position must establish a high degree of rapport to obtain the required information and are involved in the legal processes, both civil and criminal, as related to the support of minor children.

The Child Support Specialist I initially work under the direct supervision of the Child Support Supervisor. As experience is gained, there is greater independence of action within established guidelines. It is expected that the Level I will advance to the Level II after gaining experience and achieving proficiency.

The Child Support Specialist II is the journey level classification in the series.

This individual is responsible for locating absent parents, investigating the ability to pay child support, enforcing orders to collect legally mandated support, enforcing medical support, interpreting and explaining legal provisions and regulations, and testifying in court.

Because of the delicate nature of the casework, individuals in this position must establish a high degree of rapport to obtain the required information and are involved in the legal processes, both civil and criminal, as related to the support of minor children.

The Child Support Specialist II works under general supervision and is expected to be fully competent and experienced in performing a variety of difficult assignments within established guidelines.


Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Community and Health Services bargaining unit for labor relations purposes.


Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months.


Typical Tasks:

  • Complete work using various computer programs and databases;
  • Locate absent parents;
  • Establish and enforce child support orders;
  • Investigate ability to pay child support;
  • Collect legally mandated support;
  • Interpret and explain legal provisions, documents and regulations;
  • Testify in court as required;
  • Work a 10hour day under general supervision and perform a variety of difficult assignments within established guidelines;
  • Communicate effectively with the general public, staff, attorneys, and governmental agencies;
  • Communicate effectively with customers in a Call Center environment;
  • Exercise sound and impartial judgment in all case work and public contact;
  • Interview Custodial Parents and Non-Custodial Parents to initiate case files and gather factual information on all parties concerned;
  • Maintain caseload within established guidelines and timeframes; and
  • Maintain confidential information according to State, Federal and County guidelines.

Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience):
KNOWLEDGE

CHILD SUPPORT SPECIALIST I/II

  • Interviewing techniques;
  • Investigation techniques and procedures;
  • Appropriate methods of utilizing available sources of information used in locating persons and obtaining facts; and
  • Report writing, and record keeping.

SKILLS/ABILITIES

CHILD SUPPORT SPECIALIST I/II

  • Utilize sound judgment and common sense in casework;
  • Formulate clear, thorough and concise written reports;
  • Deal with stressful situations; assisting Non-Custodial Parents (NCP's), Custodial Parents (CP's), and other external customers;
  • Maintain effective oral and written communication;
  • Control sensitive, confidential information;
  • Comprehend and compute accurately basic mathematical equations;
  • Maintain a rapport with coworkers, NCPs, CPs, attorneys and the general public;
  • Sit at a desk, conference tabl

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