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Sales and Service Rep

3 months ago

Newark, New Jersey, United States Workforce Recruiter Full time
Our client in the linen and uniform service industry is currently seeking a Sales and Service Rep to support their expanding New York City market.

Territory: Manhattan, NYC (Candidates may also reside in Essex, Hudson, Bergen, Passaic, or Union counties in NJ)

Position Summary:We are looking for a strong account manager who has an excellent track record of building relationships, problem solving, and growing a book of business. Your hands-on approach will include regular in-person meetings with your clients, mostly restaurant owners/managers. You'll perform inventories, work to resolve any service issues, upsell additional services, as well as solicit new business. Reports to: Service Manager

Duties and Responsibilities Include:
  • Form and build customer relationships with some of the client's largest accounts (mostly restaurants).
  • Work to satisfy and retain all current customers. Address and resolve customer issues in a timely manner. Coordinate with other departments to resolve issues.
  • Schedule on site customer "loyalty visits" to monitor customer service and generate sales.
  • Schedule regular inventories to manage inventory control and make adjustments as needed such as special deliveries.
  • Understand customer contracts and proactively work on obtaining all renewals prior to the contract end date. Complete at least two contract renewals per week.
  • Utilize CRM system (Salesforce) to generate new leads and log all customer visitations.
  • Upsell add-on business. Grow existing customer base by upselling and cross-selling additional products and services.
  • Monitor competition by gathering current marketplace information on pricing, products, etc.
Requirements:
  • At least 2 years of account management experience in the textile, linen, or uniform service industry experience is required.
  • Must possess a sense of urgency with ability to troubleshoot and solve problems swiftly and proactively.
  • Must have a can-do attitude, willing and able to roll up your sleeves and run a route when necessary.
  • Clean driver's license required.
  • Ability to lift up to 75 lbs
  • Hours per week:
  • Commute to Neptune, NJ 1 or 2 days a week to meet with management. All other days you will go directly to the territory.
Benefits:Why join this company?
  • Competitive base compensation ($65-70k base salary)
  • Earn very generous commission and bonus. Expected total earnings of at least $80k. Others in the same position are on target to make $80-95k.
  • Company vehicle
  • Gas card and EZ Pass
  • Paid vacation time
  • Health insurance plan
  • Retirement plan
  • Ongoing Training & Development
  • Career Growth and Advancement Opportunities
  • Family owned and operated - enjoy the ability to make an impact and have your voice be heard
Apply today A recruiter will contact all qualified candidates.