Senior Manager, Infrastructure

7 days ago

Ann Arbor, Michigan, United States Domino's Pizza LLC Full time
Company Description

Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency and accountability - not to mention, great food In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to 'deliver the dream' to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That's just the tip of the as we might say, one "slice" of the pie If this sounds like a brand you'd like to be a part of, consider joining our team

Job Description

As the newly created Senior Manager of Infrastructure, the role involves leading a team responsible for ensuring the development and build of cloud (Azure) and non-cloud environments, Operational Readiness of the enterprise infrastructure, overseeing critical areas such as network deployment and operations, service continuity, datacenter management and strategy, and service catalogue management.

The primary responsibilities include providing strategic direction and leadership to all areas of the team. The role involves leading cross-functional teams to support major projects such as the cloud transformation efforts and the move to a container-first approach, new builds of modern technologies, network deployments and refreshes, and any major operational demands, while serving as the primary escalation point.

Additionally, the role encompasses designing and implementing a robust long-term datacenter (or dataroom) strategy including disaster recovery plans to safeguard against potential disruptions, regularly testing preventive measures to maintain readiness for any eventuality. The role also involves overseeing the management and maintenance of physical, hosted, and virtual datacenters, optimizing resource allocation, and fostering strong vendor relationships to ensure service quality and value.

Furthermore, the role drives the creation and maintenance of the hosting service catalog, defining Service Level Agreements (SLAs), Operational Level Agreements (OLAs), leading the Architecture Review board, and developing metrics to align IT services with business objectives and enhance transparency and accountability.

Main responsibilities

Build and Operational Readiness (50%)
  • Lead and oversee the Build and Operational Readiness team, with a focus on day-to-day delivery.
  • Deliver on major Domino's Technology projects such as US and Canada Order aggregator services, AKS container enterprise solutions, and the rollout of AI driven technologies.
  • Provide strategic leadership to ensure delivery and availability of a complex enterprise environment, including supporting the effective incident management strategy and adherence to incident management processes.
  • Coordinate cross-functional teams to swiftly respond to infrastructure and hosting build and delivery demand.
  • Develop strong strategic relationships across Domino's to drive the most optimal results possible.
  • Ensure environments are ready to pass to the Operations team by validating monitoring requirements, systems to uphold system health, storage, network bandwidth, and end-user experience.
  • Drive Service Level Management initiatives, continuously identifying, monitoring, and enhancing IT services.
  • Champion process improvements and automation strategies to optimize enterprise efficiencies.
Cloud Migration and Modernization (20%)
  • Support the Architecture team in the migration of 4000 servers to Microsoft Azure with a goal to remove/reduce the on prem datacenter footprint.
  • Support the creation of both CMDB and FinOps functions.
  • Conduct comprehensive reviews of disaster prevention measures to align with business risk perceptions.
  • Verify the regular maintenance and testing of continuity measures and procedures.
Future Datacenter Strategy (10%)
  • Develop a long-term post-migration strategy around management and maintenance of physical datacenters/datarooms, including space, power, cooling requirements, cost, and support model.
  • Cultivate strong relationships with hosting providers and manage budget and contracts.
  • Maintain comprehensive data center inventory and conduct regular vendor reviews to ensure compliance and value.
Team Leadership (20%)
  • Grow the existing team's capabilities, opportunities, and skillsets to enhance an already high performing team
  • Develop growth and training plans for individuals to match the scope of the organization
  • Enhance the communication streams both within the organization and with other parts of Domino's Technology to drive visibility of the successes of the team, while understanding and developing future opportunities for individuals and the organization.
Qualifications
  • Advanced Certification in relevant competencies and technologies preferred (e.g., ITIL, Six Sigma, Azure, VMWare).
  • Experience in both cloud and non-cloud compute environments
  • 9+ years of enterprise system management experience and team management experience.
  • Strong experience with leading cross-functional projects and managing vendor relationships.
  • Working knowledge of enterprise applications and standard financial principles.
  • Proven ability to work across technical functions with competing priorities
  • Excellent written and verbal communication skills with capability to influence those across all levels of Domino's Technology
  • Ability to document processes, work with customers, and mentor team members.
  • Knowledge of concepts such as Service-Oriented Architecture (SOA) and Cloud Services.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Hybrid work model: 3 days in office, 2 days remote

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