Assistant, Admissions

2 weeks ago

Austin, Texas, United States Austin Community College Full time
Job Description:

Description of Duties and Tasks

  • Provides customer service to prospective, current, and returning students; answers incoming calls and responds to inquiries.
  • Processes admissions application forms and provides support to prospective applicants to ensure successful entry into the College.
  • Assigns alternate IDs for students completing the application without a social security number. Reviews immigration questionnaires to refer applicants to the International Student Office as needed.
  • Updates permanent student records in the Student Information System after applications are completed and determined eligible for admission to the College. Records and reports application processing errors; monitors progress through to resolution.
  • Uses critical-thinking and applies judgment to accurately determine Texas and ACC taxing district residency status for tuition purposes following state-delivered regulations and College requirements.
  • Maintains accurate applicant and student records including TSI status data, applying state-mandated TSI compliance regulations..
  • Uses judgment to resolve issues for applicants, students and the ACC community. Make appropriate referrals when needed.
  • Contacts outside entities (other educational institutions, testing agencies, state agencies) to collect or clarify data needed to complete the admissions process.
  • Assists with gathering information for reports to departmental and college stakeholders.
  • Represents Admissions and Enrollment and acts as a liaison to other departments, to provide continuous process and website improvement recommendations and website improvement recommendations.

Knowledge

  • Principles and practices pertaining to serving applicants and students throughout the onboarding and entry process.

Skills

  • Effective service-based customer-orientation when working with a diverse population.
  • Maintaining an established work schedule.
  • Effectively using interpersonal and communications skills including tact, discretion and diplomacy.
  • Effectively using organizational and planning skills with attention to detail and follow-through.
  • Maintaining confidentiality of work-related information and materials.
  • Applying academic record keeping policies and procedures.
  • Establishing and maintaining effective and collegial working relationships.
  • Effective customer-orientation when working with a diverse population.

Technology Skills

  • Use a variety of spreadsheet, word processing, database, and presentation software.
  • Use of large-scale, cloud-based data management systems

Required Work Experience

  • One year of related work experience.

Required Education

  • High school diploma or educational equivalent.

Salary

$45,760

Number of Openings:

1

Job Posting Close Date:

July 2, 2024

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