Supervisor - Guest Services

1 week ago

Myrtle Beach, South Carolina, United States The Caravelle Resort Full time

The guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues. As a supervisor, they must ensure that all forms and documents/printing going are accurate at all times and approved by the General Manager.

Duties/Responsibilities:

Monitor reservations made and house count
Monitor status of guest accounts
Update information in the computer systems as needed (i.e., post charges)
Answer all complaints and concerns that occur during shifts
Complete other duties as assigned by supervisor to include cross training.
Verify all shift work and deposits
Assist in the training and development of new Front Desk Clerks
Check guests in and out
Call other resorts in area for room status
Run reports and complete them, i.e., high balance, cash basis, etc.
Authorize credit cards and checks
Report all unsafe conditions immediately

Required Skills:

Proficient oral and written communication skills
Effective interpersonal and customer service skills
Outstanding sales and customer service skills
Well organized and attentive to detail
Strong analytical and critical thinking skills
Initiative to prioritize tasks
Demonstrated proficiency in use of Front Office Operating Systems
Prior cash handling experience

Required Abilities:

Function well in a high-paced and at times stressful environment
Communicate effectively with the public and other employees
Remain calm and diffuse or deescalate heated conversations/situations with guests

Education and Experience:

Prior cash handling experience necessary.
High School graduate or G.E.D. equivalent.
Ability to communicate effectively with the public and other employees.
Read, write, and speak English fluently.
Six months Front Desk experience.
Computer experience preferred.
Seventh/eighth grade math skills required

Physical Requirements:

Extended periods of sitting at a desk and working on a computer
Prolonged periods of standing
Communicating with guests through long engaging conversations and for lengthy periods of time

Source: Hospitality Online

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