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Guest Services Representative

4 months ago

Myrtle Beach, South Carolina, United States Beach Colony Resort Full time

At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests. We are a leader in the Myrtle Beach area's hospitality industry with an industry leading call center, an innovative restaurant, owning 3 resorts and operating 11, and nearly 4000 units in a variety of Myrtle Beach hotels and resorts right on the ocean. Vacation Myrtle Beach consistently delivers exceptional resort service with the help of dedicated, caring, diverse employees, thus outperforming the competition. Every day is a chance to discover something new and influence the hospitality business.

Work Location: Beach Colony Resort

How Will You Shine?

As a valued and successful Guest Services Agent you will be required to:

Answer guest questions and offer information and assistance
Answer telephones promptly always stating name and greeting as scripted
Perform all computer-related activities including guest reservations, arrivals, departures, and payment processing
Efficiently check guests in and out
Communicate with other departments to fulfill guest needs
Keep the work area neat and organized
Store keys in secure area
Report all unsafe conditions immediately
Update guest information in the computer system accurately and promptly
Complete and submit work orders to Maintenance Staff in a timely manner

How Will You Be Rewarded?

Base pay
Paid Time Off
Floating Holiday Pay
Medical, Dental, and Vision Insurance within 60 days
Discounted hotel & resort Stays
Work today, get paid today available
Monthly, quarterly, and yearly recognition programs
Career advancement opportunities
Training and continuing development in hospitality roles

Why Should You Choose VMB?

Hospitality is at the heart of all we do at Vacation Myrtle Beach. We "WOW" by exceeding expectations, we teach and learn through communication, we embrace and drive change, and we make it happen with passion and determination. We are a family committed to integrity, faith, and a vision for growth. Here, you'll find a family that's comprehensive, values diversity, and is built on a foundational respect for people from all over the world.

We put people and relationships first, take an entrepreneurial approach to their work, and support colleagues in reaching their full professional potential.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

Job Types: Full-time, Part-time, Seasonal

Pay: D.O.E.

Ability to commute/relocate:

Myrtle Beach, SC 29577: Reliably commute or planning to relocate before starting work (Required)

Source: Hospitality Online