![NTN Bearing](https://media.trabajo.org/img/noimg.jpg)
Customer Relations Specialist
2 weeks ago
Location:
Mt. Prospect, IL
NTN Bearing Corporation (NBCA) has employment opportunities that will assist qualified candidates to achieve their desired goals.
NTN is one of the world's premier bearing manufacturers serving the automotive and industrial markets for the past 100 years.
NTN iscurrently seeking
a
Customer Relations Advocate for our Mt. Prospect office.
The main role of the Customer Relations Advocate Support (CRAS) position is to manage and handle customer issues after receipt of order.
This includes but is not limited to:
Returns, Payment Disputes, Credits, Debits and
Order Discrepancies:
receiving and pricing.
Responsibilities:
Provide Quality Service to Customers
Submit and Manage RBA's (Return Bearing Authorization)
Create and Manage Credit/Debit Requests
Submit and Manage WHD's (Warehouse Discrepancies)
Research and respond to PD's (Payment Disputes)
Manage the General Customer Relations email box
Manage the DOL (Distributor-On-Line) log-in requests
Understand Order Processing
Participates in All Product Training Classes
Any additional responsibilities / tasks as required by Management
Knowledge, Skills and Abilities:
Bachelor's Degree preferably in business or related field; or three to five years of related experience or some equivalent combination.
Previous experience with Microsoft Office Suite
Previous experience with ERP systems
The ability to work individually and as a member the of team
Strong written and verbal communication skills
Effective organizational and time management skills with the ability to multi-task
Basic Excel Skills, JDE Knowledge, product knowledge
NTN Bearing Corporation (NBCA) offers a full range of comprehensive benefits, including choice of medical plans, dental, vision, life and disability insurance, a cash matching 401(k) Plan, separate company contribution to your 401(k) retirement account, paid vacation, and eligibility for tuition reimbursement.
NTN Bearing Corporation is an equal opportunity employer that strongly supports diversity in the work place.How to apply:
If you are interested in this employment opportunity, please visit our website at , click careers and apply.
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