System Engineer I

1 week ago

Arlington, Virginia, United States Dex Imaging Full time


DEX JOB DESCRIPTION

Job Title

System Engineer I

Job Grade

Job Family

Service

Job Sub - Family

SE

Job Key

Effective Date

10/22/2022

JOB SUMMARY

Systems Engineer I will provide support in a field service technical position within designated region with primary function being the installation and post sales service of the networking and connectivity functions of the DEX imaging deliverable to customer partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Learn and perform Systems Engineer and expand and validate this knowledge of the DEX Imaging deliverable.
  • Configuration, integration, settings and training of document imaging systems installations and servicing on various computers and operating systems, applications, drivers, software, network infrastructure, services and settings of the print, scan hardware and image processing environments.
  • Post-sales service and support of document imaging systems network connectivity, drivers and applications functions to customer partners.
  • Advance and validate project management and technical core competency and training to achieve Systems Engineer, Install Project Coordinator levels II and III.
Daily and Monthly Responsibilities
  • Completion of service calls assigned per service policy and procedure.
  • Effectively utilize communication methods and contacts inside the service department and related departments and business entities.
  • Demonstrate effective time management practices and meet or exceed time and labor standards set forth.
  • Enhance and develop skills needed for the scheduling and completion of Onboarding site survey calls per the documented procedure for successful uploading of data and preloading installation of new products and workflows.
  • Installation and problem resolution of print driver and related software and settings, configuration of network scan to folder and scan to e-mail settings and environments.
  • Documentation of all work performed per the methods and standards set forth by service company policy.
Core Business Unit Responsibilities
  • Familiarization and use of tools related to service calls and project documentation, communications and coordination of service calls and projects with customers and stakeholders.
  • Learn and put into practice the service department responsibilities, policies and procedure and when to implement based on supervisor and management guidance and coaching.
  • Contribute process and procedural improvement suggestions, ask for and share technical knowledge within and outside the SE, IPC team.
  • Complete OEM foundational and systems learn tracks and comply with manufacturer specific requirements and classroom prerequisites for future training.
  • Complete assigned DEX Learning Center Cornerstone training assigned and manage time effectively to accomplish the training goals set forth.
  • Accurately manage inventory and use of parts and devices specific to the SE, IPC roles.
MANAGEMENT AND SUPERVISORY RESPONSIBILITY
  • Typically reports to Management Direct Supervisor job title(s) Typically include: SESX, ASM (SE)
  • Job is NOT directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management. Job title example(s) of employees directly supervised: N/A
JOB QUALIFICATIONS
  • Ability to work in the field managing time and travel to effectively complete the assigned tasks.
  • Possess advanced customer service skills in dealing with internal customer partners and external.
  • Ability to communicate effectively in writing, by phone and in person.
  • Thoroughly and accurately document work performed.
  • Ability to pass background checks and have a clean driving record per company requirements.
  • Ability to evaluate customer needs and understanding of the customer partners workflow and related systems.
  • Problem solving and troubleshooting of connectivity and functional problems of imaging devices and related software.
  • Ability to learn new or unfamiliar products and systems dynamically as they are introduced and encountered.
KNOWLEDGE REQUIREMENTS
  • Information technology and concepts of computer networking and related hardware and software.
  • Effectively and expertly utilize Word, Excel, PowerPoint, SharePoint and Outlook.
  • Technical knowledge of Microsoft, Apple, Linux and other computer operating systems.
  • Understand and have a working knowledge of printing and scanning by document imaging devices and related software.
  • Effectively and accurately input information, work completed and labor records into PC and mobile CRM portals.
EDUCATION AND EXPERIENCE REQUIREMENTS
  • Certificate, associate's degree, bachelor's degree or equivalent military or trade school training or actual experience in Information Technology, Systems Engineering or Communications Engineering.
  • Entry level position at DEX imaging before technical and operational onboarding.SE II once onboarding and sufficient training in products and deliverable to meet core competency requirements.
WORKING CONDITIONS
  • Regular business hours. Some additional hours may be required.
  • Travel requirements: Domestic: 100%
  • Climate controlled office environment during normal business hours.
PHYSICAL REQUIREMENTS

Sitting

Up to 4 hour(s) a day

Lifting

Up to 2 hour(s) a day, 50 pounds

Walking

Up to 3 hour(s) a day

Pushing/ Pulling

Up to 1 hour(s) a day

Standing

Up to 6 hour(s) a day

Climbing

Up to 1 hour(s) a day

Bending/ Squatting/Stooping

Up to 2 hour(s) a day

Stairs

Up to 1 hour(s) a day

Reaching

Up to 1 hour(s) a day

Ladder

Up to 0 hour(s) a day

Balancing

Up to 0 hour(s) a day

Step stool

Up to 1 hour(s) a day

Twisting

Up to 1 hour(s) a day

Excessive heat exposure

Up to 0 hour(s) a day

Crawling

Up to 1 hour(s) a day

Excessive cold exposure

Up to 0 hour(s) a day

Hands in water

Up to 0 hour(s) a day

Dust exposure

Up to 0 hour(s) a day

Kneeling

Up to 1 hour(s) a day

Loud noise exposure

Up to 1 hour(s) a day

Data Entry/Typing

Up to 4 hour(s) a day

Humidity exposure

Up to 0 hour(s) a day

Unusual hearing or vison demands: None Specified

^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position.

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.

Page 1 of 2

  • Power Engineer I

    1 week ago

    Arlington, Virginia, United States iQuasar Full time

    iQuasar LLC is looking for a talented professional to join their team as a Power Engineer I in Rosslyn, Virginia. At iQuasar, they are all about cutting-edge technologies and providing exciting career opportunities. They offer competitive compensation and benefits, including Health, Vision, and Dental Insurance, a matching 401k plan, and more. Additionally,...

  • Operational Systems Engineer

    1 week ago

    Arlington, Virginia, United States Two Six Technologies Full time

    At Two Six Technologies, we build, deploy, and implement innovative products that solve the world's most complex challenges today. Through unrivaled collaboration and unwavering trust, we push the boundaries of what's possible to empower our team and support our customers in building a safer global future. Overview of Opportunity Two Six Technologies is...

  • Systems Engineer

    4 weeks ago

    Arlington, Virginia, United States Amentum Full time

    Amentum is seeking an experienced Engineer in Arlington, VA to support our NAVSEA PEO IWS 11 Terminal Defense Systems support contract. This position will provide direct support to the PEO IWS 11 Technical Director & Engineering Development Group in all technical areas related to the Rolling Airframe Missile (RAM) and Phalanx Close in Weapon System (CIWS)...

  • Systems Engineer

    1 month ago

    Arlington, Virginia, United States Amentum Full time

    Amentum is seeking an experienced Engineer in Arlington, VA to support our NAVSEA PEO IWS 11 Terminal Defense Systems support contract. This position will provide direct support to the PEO IWS 11 Technical Director & Engineering Development Group in all technical areas related to the Rolling Airframe Missile (RAM) and Phalanx Close in Weapon System (CIWS)...

  • Systems Engineer

    1 week ago

    Arlington, Virginia, United States Amentum Full time

    Amentum is seeking an experienced Engineer in Arlington, VA to support our NAVSEA PEO IWS 11 Terminal Defense Systems support contract. This position will provide direct support to the PEO IWS 11 Technical Director & Engineering Development Group in all technical areas related to the Rolling Airframe Missile (RAM) and Phalanx Close in Weapon System (CIWS)...

  • Systems Engineer

    1 week ago

    Arlington, Virginia, United States Amentum Full time

    Amentum is seeking an experienced Engineer in Arlington, VA to support our NAVSEA PEO IWS 11 Terminal Defense Systems support contract. This position will provide direct support to the PEO IWS 11 Technical Director & Engineering Development Group in all technical areas related to the Rolling Airframe Missile (RAM) and Phalanx Close in Weapon System (CIWS)...

  • Aero/Flight Science Engineer I/II

    1 week ago

    Arlington, Virginia, United States Kratos Defense Full time

    Kratos Defense & Security Solutions, Inc., is a leading defense technology company focused on unmanned systems, satellite communications, cyber security/warfare, microwave electronics, missile defense, training, and combat systems. Our customers include the U.S. federal government, foreign governments, commercial enterprises, and state and local government...

  • Engineer I

    1 week ago

    Arlington, Virginia, United States Loews Hotels Full time

    Engineer I at Live By Loews-Arlington, TXAre you ready to join a team that provides guests with an exceptional upscale experience combining sports and entertainment, all while offering top-notch hospitality and premium amenities?General Duties:Specialized in one of the following trades: electrical, plumbing, HVAC/refrigeration, kitchen/laundry, carpentry,...

  • Systems Modeling Engineer

    1 week ago

    Arlington, Virginia, United States Booz Allen Hamilton Full time

    As a systems engineer on our team, you have the chance to shape the development and upgrades of aerospace systems across multiple defenses, civilian, and space domains by leading digital engineering and model-based systems engineering activities. You Modeling, Systems, Systems Engineer, Engineer, Technical Engineer, Technology

  • Senior Systems Engineer

    1 week ago

    Arlington, Virginia, United States HTii Full time

    HTii (Holmes-Tucker International, Inc.) is seeking an Senior Systems Engineer to provide support to the F-35 Joint Strike Fighter (JSF) Program. Duties Engineer will assist with functional decomposition of system requirements from top-level mission requirements to smaller, independent, yet interconnected components allowing the customer to have multiple...

  • Systems Modeling Engineer

    1 week ago

    Arlington, Virginia, United States Booz Allen Hamilton Full time

    Systems Modeling EngineerThe Opportunity:As a systems engineer on our team, you have the chance to shape the development and upgrades of aerospace systems across multiple defenses, civilian, and space domains by leading digital engineering and model-based systems engineering activities. Your customer will trust you to not only design and develop these...

  • Systems Modeling Engineer

    1 week ago

    Arlington, Virginia, United States Booz Allen Hamilton Full time

    Job Number: R0199573Systems Modeling Engineer The Opportunity: As a systems engineer on our team, you have the chance to shape the development and upgrades of aerospace systems across multiple defenses, civilian, and space domains by leading digital engineering and model-based systems engineering activities. Your customer will trust you to not only design...

  • Cyber Engineer Principal- I

    1 week ago

    Arlington, Virginia, United States Nodel Full time

    Cyber Engineer Principal- ILocation: Arlington, VAMust have an active Secret Security ClearanceThe successful Cyber Security Engineer applies current analytical and logical thinking to the design, architecture, development, evaluation, testing, and integration of computer systems, appliances, and networks to elevate the security posture of the program.The...

  • Senior Systems Engineer

    1 week ago

    Arlington, Virginia, United States Nationwide IT Services, Inc. Full time

    Senior System Engineer Hybrid at Pentagon 25% travel locally (only around Northern VA area) Secret Clearance is required. CISSP (preferred) OR CISM OR CASP+ Position Overview: Nationwide IT Services is seeking an experienced Senior System Engineer supporting our government customer at the Pentagon. The successful candidate must have...

  • Senior Systems Engineer

    1 week ago

    Arlington, Virginia, United States SAIC Full time

    Job ID:Location: ARLINGTON, VA, USDate Posted:Category: Engineering and SciencesSubcategory: Systems EngineerSchedule: Full-timeShift: Day JobTravel: Yes, 10 % of the TimeMinimum Clearance Required: SecretClearance Level Must Be Able to Obtain: TS/SCIPotential for Remote Work: NoDescriptionSAIC is seeking a Senior Systems Engineer with a strong background in...

  • Energy Systems Electrical Engineer

    1 week ago

    Arlington, Virginia, United States Booz Allen Hamilton Full time

    As an electrical engineer, you understand the workings behind complex systems. That knowledge is key when it comes to documenting and conducting reliability analyses on distribution systems on military installations. Were looking for an electrical e Electrical Engineer, Energy, Systems, Reliability Engineer, Electrical, Project Engineer, Industry, Technology

  • Systems Engineer II

    1 week ago

    Arlington, Virginia, United States CNA Full time

    CNA fosters an inclusive culture that values diverse backgrounds and perspectives. Our flexible and engaging work environment encourages iterative and creative collaboration at every stage of the problem solving process. Our employees are committed to helping clients develop effective solutions to better manage their programs through scientific, data-driven...

  • Senior ServiceNow Systems Engineer

    1 week ago

    Arlington, Virginia, United States DT Professional Services Full time

    Job Summary: DT Professional Services is seeking a Senior Systems Engineer for a federal contract who will support the implementation and operation of an ServiceNow Enterprise Asset Management (EAM) and Integrated Facilities and Workplace Management System (IFWMS). The solution is required to be a Software as a Service (SaaS) system capable of being hosted...

  • Systems Engineer Level III

    1 week ago

    Arlington, Virginia, United States Redhorse Full time

    About the Organization Now is a great time to join Redhorse Corporation. Redhorse specializes in developing and implementing creative strategies and solutions with private, state, and federal customers in the areas of cultural and environmental resources services, climate and energy change, information technology, and intelligence services. We are hiring...

  • Plant System Application Engineer

    1 week ago

    Arlington, Virginia, United States Sadna Consulting Inc Full time

    Job Description Job Description Title:Plant System Application EngineerLocation:Arlington, VAType: PermRole: Monitor & maintain the efficiency of software supporting Plant operations.Qualifications:2+ years of IT Application experience in the Oil & Gas industry, strong technical knowledge of tools & technologies used in the Plant Maintenance space.2+ years...