Convention Services Manager-sales Oem

1 week ago

Phoenix, Arizona, United States Hilton Phoenix Tapatio Cliff Resort Full time

Job Summary:

Responsibilities:

QUALIFICATIONS:

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Must be proficient in Windows operating systems
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

  • Approach all encounters with guests and employees in an attentive friendly courteous and serviceoriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards)
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid.
  • Comply with attainment of individual booking goals
  • Maintain Sales files in an organized fashion and as per specified standards.
  • Maintain Accounts Coverage Program.
  • Complete monthly competition statistics of all area hotels and turn into the Director of Sales by the fifth of each month.
  • Complete all 'Month End' reports for the Director of Sales and send to Corporate by the 5th of each month.
  • Type and process all contracts proposals memos and general correspondence for sales staff.
  • Type and distribute all banquet event orders banquet checks and Daily Event Sheets for the Catering Manager.
  • Assist with the administration of the checkbook accounting system as directed by the Director of Sales.
  • Order and maintain all Sales forms and collateral as specified and participate in monthly inventory counts.
  • Answer phones for sales/catering staff if not picked up by third ring; Record messages as appropriate
  • Conduct monthly audit in Delphi system for Critical Dates Double bookings rate discrepancies print daily reports for DOS as needed and requested via Delphi and On Q.
  • Assist the Transient Sales Manager with processing distribution and maintain a follow up trace system for all RFP's as directed by DOS
  • Maintain trace system for all Sales and Catering Mangers and DOSM in respect to monthly commission/rebates for said groups. Ensure check requests W9's and PO's are copied and filed in Sales Checkbook and distribute to Accounting as received or said trace dates established.
  • Maintain GRC log audit monthly for accuracy and update accordingly for booking status per Sales Manager
  • Consults with representatives of client group or organization to plan details such as number of persons expected display space desired and food service schedule.
  • Plans coordinates and implements special events and other meetings conferences and special projects.
  • May be expected to perform initial contract negotiations and vendor service agreements up sell food and beverage
  • Notifies various department heads of arrangements made
  • Coordinates and organizes Pre and Post Cons
  • Creates and distributes weekly group resumes for all Sales bookings.
  • Works directly with Banquets and AV per clients needs.
  • Inspects rooms and displays for conformance to needs and desires of group.
  • Arranges publicity special functions adjusts complaints and performs other duties to promote goodwill.
  • Complete and pass requested system training to assist with daily job per the DOSM request.
  • Attend monthly allemployee meetings and any other functions required by management.
  • Attend weekly F&B meeting.
  • Attend monthly F&B promotional meeting.
  • Be familiar with all Aimbridge Hospitality sales policies and house rules.
  • Ensure employees are at all times attentive friendly helpful and courteous to all guests managers and fellow employees.
  • Meet and greet onsite contacts.
  • Abide by Prime Selling Time (PST).
  • Order all A/V equipment for functions (if applicable).
  • Handle inquires as part of Inquire Day Program.
  • Any other duties as required.

Property Details:
Surrounded by the desert landscape of Phoenix's North Mountain, this all-suite hotel offers luxurious

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